Member Services Manager

Member Services Manager

Member Services Manager : We Care Daily Clinics

Location : North Seattle, WA

Join Our Mission! We Care Daily Clinics (WCDC), North Seattle, located at 13555 Aurora Ave N. Seattle, WA 98133, is a new clinic that is modeled on our Auburn location. Working at We Care Daily Clinics is rewarding, yet challenging work as you help support our members during some of their most challenging and vulnerable times.

WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care to those we serve.

WCDC is an Opioid Treatment Program (OTP) facility using FDA approved medication paired with behavioral health counseling. Our individual service plans are built around patients in a supportive, safe environment to create a personalized pathway to recovery. In addition to recovery, we also offer planned patient transportation and family and social support.

Job Description : Member Services Manager

Position Overview

The Member Services Manager leads teams like a player and a coach that provides critical services to support our members on their journey to recovery. This position oversees the Member Services Representatives (MSRs), Safety Team, Member Transportation Specialists, and Care Navigators. The Member Services Manager ensures seamless coordination among these teams to create a safe, supportive, and welcoming environment that prioritizes member needs and enhances overall clinic operations.

Key Responsibilities

• Supervise and mentor team members, including MSRs, Safety Team, Member Transportation Specialists, and Care Navigators.
• Develop and implement training programs to ensure staff proficiency and alignment with organizational values and objectives.
• Conduct regular performance evaluations and provide constructive feedback to foster professional growth.
• Collaborate with supervisors and leads to maintain consistency across locations and roles.
• Member Engagement & Experience
• Ensure a welcoming and inclusive environment for all members and visitors.
• Oversee team efforts to address member concerns and ensure prompt resolution in a professional manner.
• Foster collaboration across teams to streamline member services, including transportation, safety, care navigation, and check in support.
• Monitor and evaluate member satisfaction to identify and implement areas for improvement.
• Operational Excellence
• Develop and enforce policies and procedures for safety, member services, and transportation operations.
• Oversee scheduling, resource allocation, and administrative functions to ensure smooth clinic operations.
• Conduct regular audits of team performance, safety protocols, and member interactions to maintain high-quality standards.
• Manage resources efficiently while maintaining service quality.
• Strategic Planning & Collaboration
• Collaborate with clinic leadership to align member experience initiatives with organizational goals.
• Work as a player and a coach.
• Analyze data and feedback to develop strategies that enhance member satisfaction and operational efficiency.
• Serve as a liaison between teams, ensuring open communication and a unified approach to member services.

Required Qualifications

Preferred Qualifications

Work Environment & Physical Requirements

This role is critical to ensuring that members receive consistent, compassionate, and high-quality support from all aspects of our clinic operations. The Member Services Manager embodies the organization's commitment to providing a safe and inclusive environment for all.

Additional Information

Why Join Us?

Impactful Work : Play a key role in maintaining safe, functional, and welcoming healthcare spaces for our community!

Career Growth : Learn and develop your skills while making a tangible difference!

Total Comp at We Care : Quarterly bonus plan launching in Q4, earn 816% of your quarterly pay for hitting key targets. Plus, the Tribe usually offers annual COLA adjustments (not guaranteed). Big impact, big rewards!

Exciting Environment : No two days are the same take on new challenges every day!

Tribal Preference Statement : We Care Daily Clinic is committed to supporting Indigenous communities. Preference in hiring is given to qualified Native American and Alaska Native applicants in accordance with applicable laws. We celebrate diversity and welcome all applicants who are passionate about our mission!

Ready to jump in and make a difference? Apply now and be part of something bigger!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and / or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, disability, or marital status.

We Care Daily Clinics is an equal opportunity employer committed to fostering an inclusive, supportive environment for both members and staff.

Ready to jump in and make a difference? Apply now and be part of something bigger!