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ServiceNow Technical Solution Architect

ServiceNow Technical Solution Architect

Sprezzatura Management ConsultingArlington, VA, US
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Job Description

Job Description

Salary :

ServiceNow Technical Solution Architect (Low-Code / No-Code)

Location : Virtual

Other Consideration : U.S. Citizen or Permanent Resident (Required)

About the Role

We are seeking a highly skilled and versatile ServiceNow Solution Architect to join our team in support of a large-scale enterprise application initiative. This individual will play a central role in architecting robust, scalable, and maintainable solutions on the ServiceNow platform, including overseeing technical requirements, integrations, and low-code / no-code development strategy. You will collaborate closely with delivery leaders, developers, and business stakeholders to ensure that architectural decisions align with enterprise goals and platform best practices.

The output of this project team will include building efficient applications and workflows to reduce work duplication, simplify toolssprawland generate better datato support the Department of Veteran Affairs.

This role is ideal for someone who thrives in dynamic environments, can work across various technologies, and is passionate about enabling rapid digital transformation through scalable, maintainable, and user-friendly solutions.

Key Responsibilities

  • Lead the design and architecture of custom applications and solutions on the ServiceNow platform, leveraging App Engine, Flow Designer, IntegrationHub, and scoped applications.
  • Translate complex business requirements into well-architected technical solutions, aligned with ServiceNows platform capabilities and enterprise architecture.
  • Conduct technical discovery sessions, solution workshops, and architectural reviews to define scalable and supportable platform solutions.
  • Guide the development team through the implementation of ServiceNow features and configurations, ensuring adherence to best practices and coding standards.
  • Define and maintain

platform architecture artifacts, including solution architecture diagrams, data flow diagrams, RBAC models, and integration architecture.

  • Lead the design of secure, maintainable, and scalable integrations with other enterprise systems using APIs, MID Servers, IntegrationHub, and custom web services.
  • Work with governance and compliance teams to ensure all architectural solutions adhere to security, privacy, and regulatory requirements (e.g., HIPAA, FedRAMP).
  • Define, maintain and promote ServiceNow platform governance, documentation standards, and reusable design patterns.
  • Act as a key liaison between business stakeholders, platform owners, and technical teams, ensuring that platform capabilities are fully leveraged and business goals are met.
  • Provide technical leadership and mentorship to developers, administrators, and citizen developers across the ServiceNow ecosystem.
  • Stay current with ServiceNows product roadmap, releases, and new features to continuously improve architectural strategy.
  • Required Qualifications

  • Bachelors degree in Computer Science, Information Technology, or a related field (Masters preferred).
  • 5+ years of experience designing and implementing ServiceNow solutions, including custom app development and platform configuration.
  • 10+ years of experience in software architecture and enterprise solution design, ideally in regulated or large-scale environments.
  • Demonstrated experience leading complex, cross-functional ServiceNow implementations from inception to deployment.
  • Deep understanding of ServiceNow platform architecture, including table schema, ACLs, CMDB, CSDM, Flow Designer, App Engine, and Scoped Apps.
  • Strong experience with integration architecture, including REST / SOAP APIs, IntegrationHub, and authentication mechanisms (OAuth2, Basic Auth, SAML).
  • Ability to design and implement role-based access control (RBAC) and platform security models.
  • Proficient in authoring clear, actionable technical documentation, including solution designs, data models, and integration specs.
  • Experience working in agile delivery environments using Jira, Confluence, or Azure DevOps.
  • Preferred Qualifications

    Certifications :

  • ServiceNow Certified Technical Architect (CTA) (preferred)
  • ServiceNow Certified System Administrator or Application Developer
  • Experience with additional platforms such as Salesforce, Microsoft Power Platform, or Pega.
  • Background in traditional development languages like JavaScript, Python, or .NET.
  • Familiarity with cloud infrastructure and services (e.g., AWS, Azure, GCP)
  • Transitioning military and / or Veterans with IT / IS, finance, and / or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time.

    WORK AUTHORIZATION

    This role requires you to live within the United States.

    Evidence of work authorization upon employment isrequiredin compliance with the Immigration Reform and Control Act of 1986.Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.

    AAP / EEO STATEMENT

    Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura s employees to perform their job duties may result in discipline up to and including discharge.

    CLEARANCE REQUIREMENT

    This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminalrecord, and financial history. The clearance process ensures that the candidate is reliable, trustworthy,and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.

    COMPANY DESCRIPTION

    Sprezzatura (www.sprezzmc.com) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.

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