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Field Service Controls Engineer
Field Service Controls EngineerATS Automation Tooling Systems Inc • Indianapolis, IN, US
Field Service Controls Engineer

Field Service Controls Engineer

ATS Automation Tooling Systems Inc • Indianapolis, IN, US
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Comecer is a global leader in advanced containment and automation technologies for the Radiopharma Pharma , and Cell & Gene Therapy (ATMP) industries. Our solutions include shielded isolators, aseptic filling systems, and modular cleanroom technologies that support cutting-edge research and production environments.

Position Summary

We are seeking a Field Service Controls Engineer to provide technical service and support for Comecer equipment across North America, with a focus on controls systems including Siemens and Rockwell PLC / HMI platforms . This role combines hands-on troubleshooting, remote support, and customer relationship management, while also contributing to commercial activities such as service agreements and spare parts sales.

Key Responsibilities :

Field Service

  • Troubleshoot, repair, and maintain Comecer industrial equipment at customer sites across the U.S. and Canada.
  • Provide remote technical support (Help Desk Level 1 & 2) via phone and online platforms.
  • Use internal FUSION software to manage service tickets and documentation.
  • Execute service visits based on instructions from the Service Planner; create work reports and update records.
  • Diagnose equipment issues and clearly communicate solutions to customers.
  • Provide expert support for controls-related issues, especially Siemens and Rockwell PLC / HMI systems.

Commercial Support

  • Ship / receive customer orders, stock shipments, and installation equipment.
  • Manage spare parts inventory and proactively adjust stock levels.
  • Organize and maintain technical documentation and user manuals.
  • Promote and negotiate maintenance packages, service contracts, and spare parts kits.
  • Build and maintain strong relationships with customers, vendors, and internal teams.
  • Represent Comecer and ATS brands professionally and proactively.
  • Radiopharma

    • Hot cells, dispensing modules, sterility testing isolators, VPHP sterilization systems.

  • Pharma

    • Aseptic filling, potent API isolators, sterility testing, ATEX isolators, Baby Phill small batch fillers.

  • Cell & Gene Therapy (ATMP)

    • Modular cell culture isolators, FlexyCult incubation systems, ValueCell Fill.

    Qualifications :

  • Industrial Technical diploma (Mechanical / Electrical emphasis) or equivalent experience.
  • Strong experience with Siemens and Rockwell PLC / HMI programming and debugging
  • Skilled in troubleshooting electrical and mechanical faults using appropriate tools and interfaces.
  • Solid understanding of pneumatic, hydraulic, electrical, and mechanical systems.
  • Experience with automation systems and customer-facing technical support.
  • Strong problem-solving skills and continuous improvement mindset.
  • Fluent in English (written and verbal); excellent interpersonal and time-management skills.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Must be legally eligible to travel and operate a vehicle.
  • Work on cutting-edge technologies in life sciences and advanced therapies.
  • Be part of a global team committed to innovation and excellence.
  • Competitive compensation and travel opportunities.
  • Opportunity to grow in both technical and commercial aspects of the business.

    • Ready to support innovation at the intersection of automation and life sciences?

    Apply today and become a key contributor to Comecer's mission of delivering world-class solutions to the pharmaceutical and biotech industries.

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