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Appliance and Refrigeration Repair Technician

Appliance and Refrigeration Repair Technician

Twin Cities Appliance Service Center Inc.Hopkins, MN, US
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Job Description

Job Description

Experienced Appliance Repair Technician

Responsibilities

  • Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
  • Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
  • Meet or exceed key performance indicator metrics for performance incentives.
  • Masterfully diagnose and repair all major appliances such as washers and dryers, gas / electric stoves, microwave ovens, and dishwashers.
  • Learn and apply the details of today's connected technology to major home appliance goods.
  • Complete all required technician competency model training, and proactively seek to remain a knowledgeable expert in the repair industry.
  • Drive company vehicles safely and responsibly to and from customer locations.
  • Utilize handheld devices to update work orders in a paperless environment.
  • Consistently deliver a 5 Star customer experience

Qualifications

  • Outstanding technical and customer service skills.
  • Must be enthusiastic and customer service-focused.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Willingness to learn and develop skills.
  • Must have a valid drivers license.
  • Must be able to pass a pre-employment drug screen, criminal background check, and drivers license check.
  • Ability to read, write, and speak English (bi-lingual is always a plus)
  • Must be able to lift or maneuver 50 pounds.
  • Prior experience in appliance repair, HVAC, electrical, or related fields is preferred but not required

    • Benefits / Perks

  • Medical benefits
  • Retirement savings
  • Performance-based Bonus opportunities (Opportunity to earn $100,000+ per year!)
  • Paid Vacation Time
  • Company Vehicle
  • Paid Training
  • Family Owned Business
  • Whirlpool brand Exclusive Service Company
  • Minnesota's only Whirlpool W Service Provider

    • Company Overview

    Twin Cities Appliance has established itself as the leading appliance repair service company in Minnesota that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchen-Aid, Maytag, and Jenn Air.

  • Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Details of participation in these benefits plans will be provided if an employee receives an offer of employment.
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    Appliance Repair Technician • Hopkins, MN, US

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