Description
Job Overview :
The Maintenance Supervisor assures the day-to-day maintenance operations of the community and on-site facilities operate smoothly by overseeing general maintenance of the facilities and common areas, parks and streetscape, performing on-site inspections and customer service. This position supports the General Manager to meet the Community goals and objectives as well as ensuring effective and efficient day-to-day operations of the community’s vision via the maintenance of the common grounds and facilities. Additionally, this position provides recreational and administrative support and customer service assistance; upholds the aesthetics of the community as directed by the Board; and ensures that the highest level of service is being provided to the Community’s Members and their Families, Friends and Guests.
Compensation : $35-40 / hour
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities :
- Oversee on-site maintenance team, contractors, subcontractors and vendors assuring quality performance, compliance with facility, community and maintenance contracts.
- Ensure all maintenance customer service calls and related work orders are handled in accordance with established policies and procedures and contractual specifications.
- Project completion as assigned by Executive Director and / or Board.
- Hold monthly safety meetings with team, conduct facility and site inspections weekly and complete monthly progress reports on all job activities for the Board.
- Oversee the preparation of monthly reports for : Vandalism, Facility & Park Work Orders (and any other useful and pertinent information).
- Ensure application of all necessary safety procedures for legal compliance.
- Attend as requested designated meetings or functions.
- Represent professionalism and FirstService Residential's standards of operations to clients and staff at all times.
- Collaborate on the reserve and facility budget preparation, and capital expenditure recommendations as requested.
- Responsible to ensure walkthroughs of all facilities are completed weekly (minimum), more frequently as necessary, and to direct responsible vendors for repairs and maintenance activities.
- Responsible for quotes for facility / asset maintenance per reserve study, and other items as deemed necessary.
- Provide input to supervisor for changes in maintenance, repairs, purchases or policies that may benefit the Association financially, decrease liability, or enhance homeowner satisfaction.
- Establish, update and keep Facility Maintenance manuals current.
- Must have reliable transportation, a valid California driver’s license, state mandated insurance, and be able to drive to other work locations if necessary.
- Monitor vendors for compliance with Facility Access and Conduct.
- Management and Oversight of Connect – Work-order System Monitoring, Maintenance and Management, providing weekly exception reports as directed.
- Conduct walk-throughs and prepare punch lists for all vendors as requested by Management.
- Partner with the Resident Relations Manager to facilitate room and park preparations for events and activities as needed.
- Responsible for the onsite inspections of the facility and all park sites.
- Verify completion of all sub-contractor work when designated as the responsible party to follow-through.
- Any other items that may be required as part of job based upon Board of Directors’ requests / FirstService Residential supervisor, or as deemed appropriate.
Skills & Qualifications :
The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and understand blueprints and construction plans and diagrams.Displays strong written and oral communication skillsMust be able to handle multiple tasks.Must be able to work independently and prioritize daily workload.Must be able to manage deadlines and handle the pressure of the position.Must be proficient with Microsoft Office Word, Excel and Outlook.Strong customer service skills are required as this position has face-to-face interactions with Members, residents, Board Members, vendors and the general public.Must be flexible, calm and able to handle difficult clients and / or personalities with strength and professionalism.Must be able to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deedsProficient in English, bi-lingual (Spanish) is desiredExcellent general math skillsEducation & Experience :
A minimum of four (4) years of full-time experience in property management and / or facility maintenance or closely related field.A minimum of two (2) years, full time supervisory experience.Physical Requirements & Working Environment :
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift 50lbsMust be able to sit for extended periods of timeMust be able to stand for long periods of time and mobile enough to walk up to two (2) miles on sidewalks, trails, turf and uneven slopesMust have finger dexterity for keyboarding and computer useMust be able to hear in order to independently receive telephone calls and voice mail messages and then be able to communicate the information receivedHours over and above normal office hours may be incurredConsistent and regular attendance requiredRegular schedule to be determined based on needs of the client and communityThere will be occasions when it is necessary to work various evenings, weekends and holidaySupervisory Responsibility :
Will supervise a team and assist with oversight of the work of multiple vendors and contractors.Tools & Equipment Used :
General office equipmentPossession of, or ability to obtain, valid California State Driver’s License and State mandated vehicle insurance.May use general maintenance toolsTravel :
Local travel as neededWhat We Offer :
Medical, dental, and vision plans (full time and part time 30+ hours)Part time 20+ hours qualify for dental and vision401K matchTime off including vacation, sick, and company paid holidaysPet insurance availableTuition reimbursementLegal servicesFree emotional wellbeing and daily life assistance support for all associatesDomestic partner coverageHealth savings accountFlexible spending accountAbout Us :
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com / california
Disclaimer :
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.
All offers of employment with FirstService Residential are contingent upon a satisfactory background check.