Customer Service Manager

Customer Service Manager

The Customer Service Manager oversees the entire Customer Service teamincluding Representatives, Senior Representatives, Leads, Supervisors, and EDI Specialistsensuring their collective success. The team's core responsibilities involve managing Building Flow Solutions (BFS) distributor and Omni partner purchase orders, handling related inquiries, supporting Electronic Data Interchange (EDI) processes, and championing department-wide process improvements and initiatives.

This role is considered a Hybrid position. The ideal candidate will be located in the Minneapolis / St. Paul area with periodic onsite work at our North American manufacturing headquarters in Apple Valley, MN.

Team Leadership & Development

• Manage and mentor a team of customer service representatives.
• Oversee partner purchase order processing from receipt through fulfillment. Monitor performance metrics; deliver continuous feedback and coaching.
• Identify training needs and facilitate skill development programs.
• Implement automation tools and processes to boost productivity and quality.

Cross-Functional Collaboration

Sales & Escalation Liaison

EDI Specialist Management

What Will You Need?

What Will You Get?

Disclaimers

Applicable to US job postings only (not Canada) : The expected compensation range for this position is $88,298-$132,447 / year. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and / or experience. Internal equity among current employees will also be considered. Please note that this range represents the full base salary wage for the role and hiring at or near the top of the range is uncommon to ensure room for future pay advancement.

Uponor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.