Customer Service Account Manager

Job Title : Customer Service Account Manager

Location : Corporate Office - Allied National Services

Schedule : Monday - Friday, 8 : 00 AM - 4 : 30 PM

Job Summary :

Allied National Services is seeking a dependable, upbeat, and assertive Customer Service Account Manager to join our team at our corporate office. This role is ideal for someone who enjoys taking ownership of customer satisfaction and thrives in a fast-paced environment. The Account Manager will be responsible for coordinating vendor services and managing customer requests to ensure services meet both client expectations and company standards.

Key Responsibilities :

Monitor and ensure daily attendance of employees

Schedule special services and confirm completion (pre- and post-service) via phone

Respond promptly to customer emails and phone calls

Maintain and update records in CRM software

Follow up on equipment repair requests

Manage and resolve service-related issues with customers and vendors

Process contractor invoices accurately and in a timely manner

Source, vet, and onboard new contractors and employees

Qualifications :

Minimum of 2 years' experience in a customer service or client relations role in an office setting

Consistent and stable work history (no frequent job changes)

Exceptional multi-tasking and organizational skills

Confident, assertive, and capable of making sound decisions based on business needs

Ability to thrive in a high-volume, fast-paced environment

Strong communication and interpersonal skills

Intermediate proficiency in Microsoft Excel

High attention to detail with strong follow-up skills

Management experience preferred but not required

Associate or bachelor's degree preferred but not required