Customer Care Specialist

Job Description

Job Description

Our client in the pet pharmaceutical field  is seeking hybrid customer service reps to join their team. As a customer service representative, you will play a critical role in the company's customer support department. The ideal candidate would have experience in call center role, great customer service skills and a willingness to help others. Which will align successfully in the organization.

Job Title : Hybrid Customer Care Representative

Location : Swedesboro, NJ

Pay Range : $18-$20

Schedule :   6 weeks paid in-classroom training in Swedesboro, NJ (In-person)

Week 1-3  of training : M–F 8 : 00AM–4 : 30 PM

week 4-6 of training : M–F, 9 : 00AM-5 : 30PM or 10 : 00AM-6 : 30PM

Once training is complete, schedule will be M-F 11 : 30AM-8 : 00PM + 1 Saturday a month.  2 days in office (1 day must be Wednesday); 3 days remote.

What’s the Job?

• Deliver customer service with kindness, empathy, understanding, and patience
• Efficiently navigate patient and prescriber profiles across systems
• Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions.
• Cohesively work with a team, as well as independently
• Ability to interact with team members across pharmacy and fulfillment facilities.
• Maintain a positive and professional attitude while keeping our pet patients and customers front and center

What’s Needed?

What’s in it for me?

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of :    Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –  Manpower, Experis, Talent Solutions, and Jefferson Wells  – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.