Administrative Associate

Working Title : Office Associate

Schedule : M-F 0830-1700 ONSITE

Location : 744 52nd Street, 3rd Floor, Oakland, CA 94609

What specific experience, background, and / or qualifications are you looking for in candidates for this position?

Obtain and issue authorizations and referrals as needed for clinic, ED, inpatient and surgical procedures as needed.

1 year experience in medical field, knowledge of contracted payers, insurance eligibility.

Please verify any certificates and / or licenses required for the position, if applicable : N / A

Job Description :

The purpose of this position is to provide secretarial and clerical support to a department. This position functions independently in carrying out standard and complex office procedures and relating to other physician offices, providers, and families. Act as primary contact between hospital personnel, employees, vendors, managers and administration.

Duties and Responsibilities :

Essential Functions :

1. Prepares Clinic Charts

2. Review and process all incoming referrals via facsimile and RMO system

3. Greets families, answers questions, and direct families to other areas of the hospital

4. Gathers accurate patient s demographic information.

5. Schedules appointments for patients, as directed by departmental policies.

6. Verifies insurance eligibility

7. Maintains knowledge of contracted payers and other revenue sources

8. Register patients via Meditech for appointments.

9. Process all patient billing according to hospital policy

10. Receive and post payments according to hospital policy

11. Assist families with completion of forms (Medical records request, medical clearance for surgery as needed, immunization request, etc.)

12. Obtain and issue authorizations and referrals as needed for clinic, ED, inpatient and surgical procedures as needed

13. Support phone queue

14. Maintains schedules

15. Continue to develop professional education and updates skills regularly.

16. Participates in conferences and departmental meetings as required

17. Arrange interpreter services as needed.

18. Demonstrates the ability to work under pressure, with constant interruptions.

19. Complies with established departmental policies and procedures, objectives, quality assurance program, customer service, safety, environmental and infection control standards

Supervisory / Management Responsibilities :

None

Communications Required :

Strong verbal and written communication skills; transcription

Decision-Making Required :

Problem-Solving Required :

Able to be an effective problem solver through active problem identifications and collaboration with other staff, physicians, providers, insurers, other staff, managers from other departments, and Hospital Administration.

Able to resolve conflicts in a pro-active manner that demonstrates a high level of customer service.

Financial Responsibilities :

Competencies :

Knowledge, Skills, and Abilities :

Able to promote a constructive and positive atmosphere within the work area by demonstrating the ability to cooperate with and assist physicians and other staff.

Able to remain flexible in staffing patterns and resolution of staffing conflicts; the ability to be a team player.

The ability to use appropriate organizational skills in setting priorities for work.

Technical Knowledge :

Personal computer knowledge and skill preferably with Microsoft Office

Minimum typing speed of 55 wpm

Minimum Education :

High School Diploma, GED, or equivalent

Education Notes : Minimum Experience :

2 years experience in Physician, Medical office or Hospital setting.

License Required : No license required

Certification Required :

No certification required

Registration Required :

No registration required

Physical Requirements :

Sit : Up to 8 hours / day

Stand / Walk : 3-6 hours

Bend / Stoop : Up to 3 hours

Reach : Up to 3 hours

Rep Use of UE / Grasp : Up to 8 hrs

Lift / Push / Pull : 15 lbs

This job requires the ability to hear alarms clients and / or instruction. The ability to see accurately from 20 inches to 20-ft. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of this position.