SMB Account Director, Talent Solutions

is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At , our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a office on select days, as determined by the business needs of the team.

We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers within our SMB segment. In this role, you will own a defined book of business and be responsible for closing both renewals and expansion opportunities across ’s Talent and Learning solutions.

This is a closing role that blends hunting and farming—but all within an existing customer base. You’ll be responsible for proactively identifying growth opportunities, driving strategic conversations, and securing long-term commitments—without the need for net-new logo acquisition. Success requires a mix of commercial acumen, curiosity, and a consultative mindset that helps customers get the most out of their investment.

You’ll be responsible for strengthening customer relationships and ensuring long-term value, all while consistently hitting revenue goals and contributing to our team’s success.

Responsibilities :

Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment

Researches Customer’s business and prepares thoughtful questions and insights in advance of customer meetings

Asks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detail

Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organization

Shifts communication style and content to fit the needs of different stakeholders

Leads with Solutions, not products, when making recommendations aligned to Customer objectives

Sells with Integrity

Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together

Thinks commercially and applies business acumen when crafting & negotiating commercial agreements

Uses data and insights to support investment recommendations or overcome customer objections

Proactively mitigates churn risk by adopting a smart, customer-centric approach

Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI

Drives Customer growth by proactively identifying opportunities to deliver greater customer value

Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens

Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy

Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success

Practices humility and asks for help from colleagues when faced with a challenge or unknown

Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles

Qualifications

Basic Qualifications :

2+ years of applicable sales experience

Preferred Qualifications :

Experience with HR software

BA / BS degree or equivalent in a related field

Experience with SaaS opportunities and Dynamics / D365 platform

Experience selling IT solutions

Knowledge of software contract terms and conditions with the ability to create fair transactions

Strong negotiation and accurate forecasting skills

Experience carrying a revenue target with the ability to develop compelling strategies that deliver results

Excellent communication, negotiation and forecasting skills

Demonstrated ability to find and manage high-level business in an evangelistic sales environment

Ability to gather and use data to inform decision making and persuade others

Ability to assess business opportunities and read prospective buyers

Ability to orchestrate the closure of business with an accurate understanding of prospect needs

Ability to be coachable

Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors

Suggested Skills : Account Management

Renewal Retention

Territory Planning

Communication

is committed to fair and equitable compensation practices.

The pay range for this role is $106,000 to $152,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

The total compensation package for this position may also include annual performance bonus, stock and benefits. For additional information, visit :

Additional Information

Equal Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@.com and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to :

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by , or (c) consistent with 's legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, follows the Pay Transparency and non-discrimination provisions described at this link :

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Please follow this link to access the document that provides transparency around the way in which handles personal data of employees and job applicants :

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