Talent.com
Executive Support Specialist

Executive Support Specialist

The Princeton GroupMenlo Park, CA, US
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Job Description

Job Description

VIP / Executive IT Support

  • Serve as the primary IT liaison and support contact for senior executives, their offices, and executive assistants.
  • Provide rapid response support for executive issues across desktop, mobile, and cloud environments, both on-site and remotely.
  • Manage setup, troubleshooting, and support for laptops, mobile phones, tablets, video conferencing equipment, smart devices, secure access systems, and meeting room technology.
  • Offer end-to-end support for hybrid / virtual board meetings and high-profile events, ensuring flawless AV and connectivity.
  • Ensure executives are fully equipped and confident with technology during travel, including pre-provisioning devices, setting up secure remote access, and advising on connectivity abroad.
  • Multitask and coordinate future upgrades and technology improvements within the environment.
  • Keep executives up to date with the latest technologies while maintaining a secure environment.

Essential Duties and Responsibilities :

  • Develop automation to simplify Infrastructure and Helpdesk-related tasks.
  • Desktop engineering with experience with VDI Deployment on Windows.
  • Multitask and prioritize daily Helpdesk tasks and desktop engineering projects.
  • Document and diagram supported technology solutions and cross-train the team with updates and new technologies.
  • Work in a team atmosphere and escalate to peers efficiently when needed.
  • Work across different technology groups in a calm, concise manner to reach common support and project goals.
  • Monitor support channels and provide in-person assistance when needed.
  • Assess technological issues and provide innovative solutions.
  • Ability to convey technical solutions to users in a concise manner.
  • Ability to prioritize and context switch between projects and daily support.

    • Requirements :

  • 5+ years’ experience in IT support, with at least 2+ years in an executive support or VIP helpdesk role.
  • Previous experience in financial services, with a high need for confidentiality and white-glove IT support.
  • Proactive monitoring of remote VIP sites.
  • Scripting and Automation experience.
  • Excellent communication and technical writing skills.
  • Active Directory / DNS fundamentals and management.
  • Understanding of Group Policy Management and software deployment tasks.
  • Experience with management tools such as In-tune, EntraID, Microsoft 365, and Exchange administration consoles.
  • Expert knowledge of enterprise desktop / laptop OS (Windows, macOS) and mobile platforms (iOS, Android).
  • Strong hands-on expertise with Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Word / Excel / PowerPoint).
  • Knowledge of AV / VC platforms such as Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, or equivalent.
  • Awareness of enterprise networking concepts (Wi-Fi, VPN, firewalls, remote access).
  • Experience with endpoint management solutions (Intune, JAMF, MDM software).
  • Familiarity with information security concepts and tools (MFA, SSO, DLP).
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