Customer Care Representative ISpectraforce Technologies • Lenexa, KS, United States
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Customer Care Representative I
Spectraforce Technologies • Lenexa, KS, United States
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job_description.job_card.job_descriptionSupports all client group(s) based on business needs. 1-year related customer service excellence experience. Health care and laboratory related experience. Experience delivering customer service excellence and achieving Consistent exceptional customer service, accuracy and quality focus required. Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. Continuous Improvement : Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital Must be able to lift up to 50lbs Must be able to sit for long period of time Must be able to walk up and downstairs Must be able to see and key efficiently Must be able to utilize outlook with emailing and responding to emails Must be able to multi-task Must be organized Must be able to make outgoing calls and accept in coming calls
Title : Customer Care Representative I
Duration : 3 months
Location : Lenexa KS 66219
Shift Timings : Monday - Friday 7 : 00 am - 3 : 30 pm Central Time
Summary
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Duties and Responsibilities
- Supports assigned client group(s) performing routine complexity health related customer excellence activities.
- Typically makes routine outbound, health related customer calls following set scripts, procedures.
- Maintains complete customer / patient confidentiality for all health, personal and other customer information.
- Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including
telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
Required Work Experience :
Preferred Work Experience :
productivity / accuracy / quality standards.
Physical and Mental Requirements :
Skills :
Additional Job Details :
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Customer Care Representative • Lenexa, KS, United States
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