Quality Assurance Manager

Quality Assurance Manager

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Manage and update internal tracking systems

Review case files to ensure compliance with contractual agreements

Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programs

Assist with the development, implementation and enforcement of quality assurance plans

Conduct Company Quality Measurement Tool standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered

Recommend corrective actions; implement corrective action plans, regarding overall project success

Customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance

Develop and maintain Standard Operating Procedures

Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively

Assist and manage weekly follow-up calls to Workforce Innovation and Opportunity Act customers to update employment status

Direct related work experience in quality control or performance monitoring

Familiarity with applicable federal, state and local laws and regulations

Accustomed to complex, fast-paced and confidential work environment

Excellent written and verbal communication skills including understanding the legal language of contracts

Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access

Must establish and maintain effective working relationships with, and among, all personnel

Must support the mission of the Company

Must be able to work occasionally long or extended hours, including weekends

Must maintain the confidentiality of all information housed in the division

Other work-related duties as assigned

Bachelor's Degree required in human services related field or three years equivalent work experience and a minimum of two years of contract experience

Preferred have managed federal programs

Must pass State criminal background check and drug screen

Must be able to pass Office of Motor Vehicle check and be insurable through the Company's automotive liability carrier. Must provide own transportation and maintain proper vehicle registration and insurance

Must be able to tolerate frequent periods of high stress, heavy workload and multiple priorities

Extensive standing, sitting, computer, phone, and desk work required; work primarily in a defined office environment with specified hours, although flexible hours may be required

Must be able to interact one-on-one and in groups with individuals from a diverse range of backgrounds

Availability for occasional out-of-office meetings, conferences, and other events may be required; travel may be required

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.