Weekend Technical Support Analyst
VirtualVocationsSaint Paul, Minnesota, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Weekend Technical Support Analyst to provide technical support during weekend shifts.
Key Responsibilities
Provide technical solutions within Service Level Agreements using analytical and creative problem-solving skills
Monitor, progress, and resolve incidents while ensuring customer satisfaction through proactive updates and communication
Develop and maintain strong technical expertise on all company products and related devices / platforms
Required Qualifications
2+ years of experience in technical support or a similar role
Knowledge of SQL for writing, interpreting, and troubleshooting queries
Ability to analyze logs and troubleshoot technical issues
Strong customer service orientation and ability to work in a team
University, Cegep, or technical degree related to information systems or supply chain is a plus
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Technical Support Analyst • Saint Paul, Minnesota, United States
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