Technical Support

Request ID : 40907-1

Start / End Dates : 3 / 4 / 2024 - 9 / 30 / 2024

Location work will be performed : MNO001 - Eagan - 2825 Lone Oak Pkwy

Job Title : IT - Customer Technical Support Representative 4

Job Description : Job Title : Enterprise Systems Monitoring Tech

Location : Eagan, MN

Description

We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. This position will be located in Eagan, MN. This is an on-site position with no telecommute possibilities. (Currently allowing hybrid remote 2 days / week)

The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus. Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.

NOTE :

This positions requires a work schedule of : Shift will be 11 : 00 PM CT to 7 : 30 am CT. Days off are still TBD but will not be weekend (M / Tu, Tu / W or W / Th). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.

Roles and Responsibilities :

• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics
• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
• Compose and send notifications to management for incidents.
• Monitor and execute incident and change requests.
• Able to type and communicate in an effective manner

Basic Qualifications :

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below :

Preferred Qualifications :