Tier 2 Support Tech

In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged – forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.

We are looking for an individual who :

• Loves helping people
• Is committed to excellence
• Is forward thinking

Job Overview : Under the direction of the Vice President of Service, carries out the vision of client service for Teal by setting up and maintain computer systems, ensuring that computers within the network and the server are running smoothly and securely. Responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring that all computing operations run with optimal performance and security. To be successful in this role, the Tier 2 Support Tech should possess an excellent ability to solve problems using their in-depth understanding of information systems and computing solutions. The best Tier 2 Support Tech will also be a team player, willing to handle all support requests with courtesy and professionalism by performing the following duties.

Essential Functions

Qualifications

Benefits

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

TEAL IS AN EQUAL OPPORTUNITY EMPLOYER