Customer Operations Specialist

A company is looking for a Customer Operations Specialist, Email.

Key Responsibilities

Ensure customer satisfaction by addressing inquiries and complaints with empathy and professionalism

Provide timely support through email and manage customer interactions using the Genesys Cloud system

Collaborate with internal teams to identify and resolve customer issues, enhancing overall customer experience

Required Qualifications

2+ years of technology customer support experience

Experience in technology or automotive industries preferred

Proficient in computer software and Microsoft Office applications

Basic knowledge of automobile terminology and documentation is a plus

Bachelor's degree or equivalent is preferred