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IT Support - Specialist

IT Support - Specialist

DMOS Orthopaedic CentersWest Des Moines, IA, US
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Overview

Are you passionate about problem-solving and eager to make a real difference in healthcare? We're seeking an IT Specialist who thrives on tackling challenging provider and end user requests within our EMR / EHR system, as well as supporting incoming general IT ticket requests. This is an outstanding opportunity for a motivated individual who loves digging deep, analyzing root causes, and continuously improving processes. If you're obsessed with refining systems and want to become a super user in a health system that directly impacts patient lives, this role is tailor-made for you. Join us and be part of a team dedicated to enhancing healthcare through innovative IT solutions and relentless pursuit of excellence!

Responsibilities

  • Acting as the employee and provider's guide to reliable help when addressing IT related issues.
  • Being on your feet when working in clinic.
  • Reviewing necessary adjustments before releasing or communicating changes to the DMOs team.
  • Articulating concerns to the support of the EHR / EMR system to the vendor and touch base on updates.
  • Reaching, stooping, and walking to help with hardware issues could be required.
  • Working with a small close knit team of working professionals who you can rely on to support our doctors, staff and patients so we have outstanding outcomes.

What We Are Looking For

  • IT Related : Degree or years of experience in healthcare systems applications or IT specialist role; IT Related certifications or Electronic Health / Medical Records Certifications or experience
  • Calm. Ability to communicate calmy and provide reassurance to team members.
  • Curiosity. Demonstrated ability to practice the art if listening, asking clarifying questions and avoiding interrupting others.
  • Independent Work : Ability to stay focused and ask for help when needed.
  • Why DMOS?

  • Reliable schedule
  • Friendly, fun and dedicated peers
  • Outstanding 401(k) and profit sharing program (DMOS puts money aside for qualified individuals even if staff does not contribute)
  • Innovative and cost effective healthcare
  • 6 paid holidays and up to 22 accrual PTO days a year
  • Working at Central Iowa's longest standing private orthopaedic practices (70 years in 2025)!
  • Apply today by viewing our opportunities on the DMOS Careers page. Qualified candidates will hear from our LIVE recruiting team within 2 business days of a completed application to start the selection process.

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    It Support Specialist • West Des Moines, IA, US

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