Customer Support Representative
FoodaMinneapolis, MN, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionCustomer Support & Ticket Management Handle 80-100 tickets per day with a target SLA of 80%+ Address team inquiries and independently resolve complex tickets using best practices Ensure all tickets are completed by the end of the day and accurately tagged Follow up on customer inquiries and provide timely updates on ongoing cases Make independent support decisions regarding order cancellations, delays, and delivery issues Collaboration & Communication Work closely with external departments (sales, marketing, product, finance) to resolve complex issues Share new insights with the team to improve performance Attend all team and company meetings Actively participate in daily team standups, occasionally leading or backing up General Responsibilities Perform in-office duties and participate in LDRS Onboard and train new hires Update support policies and procedures in OneNote Identify and implement improvements in customer support processes Handle ad-hoc projects assigned by the manager and manage RP Dashboard pop-ups How we measure success : Customer Satistication Score (CSAT) First Response SLA % Consistantly complete projects as directed Lead and demonstrate support values Qualifications : 0 - 3 year of customer service experience, preferably in a high-volume setting Experience with customer service software, HubSpot proficiency preferred Excellent verbal and written communication skills Strong problem-solving abilities with a proactive approach Genuine empathy and a positive attitude in customer interactions Ability to collaborate effectively with internal teams Flexibility to adapt to changing priorities and scenarios Proven ability to take initiative in issue resolution Pay : $18-$20 / hr Must be authorized to work in the United States on a full-time basis. No recruiters please. Powered by JazzHR
At Fooda, we bring better lunch experiences to office workers everywhere.
We are on a mission to mobilize a global network of people, restaurants, and businesses to make food delivery more affordable, sustainable, reliable, efficient, and delightful for everyone.
Our team is guided by the shared belief that it is not just about the food—it is about how food makes us feel and what it enables us to achieve.
We take risks, embrace failure, ask questions, and learn from our mistakes because we know it is what we need to grow and succeed, both as individual contributors and together as a team Position Overview :
- In the role of Customer Support Representative, you will be instrumental in providing outstanding customer service that reflects our core values.
- You’ll be responsible for efficiently resolving customer concerns and managing escalated calls, emphasizing a proactive and authentic approach.
- Your commitment goes beyond the norm, as you actively pursue solutions that not only address customer issues but also enhance the satisfaction of both our customers and restaurant partners.
Key Responsibilities :
serp_jobs.job_alerts.create_a_job
Customer Support Representative • Minneapolis, MN, US
Job_description.internal_linking.related_jobs
American Income Life is growing! We are seeking ambitious individuals who are driven to build their own business while also leaving a positive impact within the community they serve.American Income...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Point of Sale Support / Helpdesk Associate (Hybrid).North Country Business Products is looking for a Point of Sale Support / Helpdesk Associate to join our growing team! In this role, you’ll provid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Retention Bonus $500 paid out at 90 days & 120 days.The owner of Genesis owns several other companies that provide long-term care in group home settings.
To make things simpler, he has decided t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
We are currently seeking an individual for an.Inside Commercial Support Team.Generate leads using existing resources.Using self-found resources and creating contact lists.Track all leads though our...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Rudolph Community & Care is a private person-centered organization providing adult foster care to vulnerable adults.We are a growing company, with plans to expand our services in the south metr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Bilingual Consumer Support Specialist.Consumer Support Specialists (CSS) are responsible for making high volume outbound calls to existing Coloplast end users.
This individual is responsible for exe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Lead Direct Support Professional.Must be willing and be able to work flexible hours / days, including evenings, overnights, weekends, and holidays.
The Lead Direct Support Professional will assist the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Start / End Dates : 3 / 4 / 2024 - 9 / 30 / 2024.Location work will be performed : MNO001 - Eagan - 2825 Lone Oak Pkwy.Job Title : IT - Customer Technical Support Representative 4.
Job Description : Job Title : En...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Customer Service Representative (CSR) is responsible for the overall customer experience activities for Action Overhead Garage Door.
The CSR is the first contact and first impression of the comp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Rudolph Community & Care is a private person-centered organization providing adult foster care to vulnerable adults.We are a growing company, with plans to expand our services in the south metro in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Job DescriptionJob Description.Point of Sale Support / Helpdesk Associate (Hybrid).North Country Business Products.Point of Sale Support / Helpdesk Associate.
In this role, you’ll provide exceptiona...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours We are seeking an experienced Service Delivery Manager (10+ years) to oversee client services, ensure SLA compliance, and manage day-to-day IT service operations.
This role includes contract managem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
Rudolph Community & Care is a private person-centered organization providing adult foster care to vulnerable adults.We are a growing company, with plans to expand our services in the south metro in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Full Time and Part Time shifts available.Pinnacle Services is seeking dedicated, caring individuals to join our team as.Direct Support Professionals at our Chaska location!.Our Direct Support Profe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We’re hiring a Customer Support Representative in Minneapolis, MN—help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company.Full-Ti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Opportunities at Optum, in strategic partnership with Allina Health.As an Optum employee, you will provide support to the Allina Health account.
The work you do with our team will directly improve h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
- serp_jobs.job_card.promoted
Sales Representative (Remote)
American Income LifeHamel, MN, USserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Entry Level Sales Representative
American Income LifeForest Lake, MN, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Point of Sale Support / Helpdesk Associate (Hybrid)
North Country Business ProductsMinneapolis, MN, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Crisis Direct Support Professional | Retention Bonus $500
Synova GroupCedar, MN, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Inside Commercial Support
Push Pedal PullBurnsville, MN, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Direct Support Professional (DSP) - FT $1000 Bonus
Rudolph Community and CareShakopee, MN, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Bilingual Consumer Support Specialist
ColoplastMinneapolis, MN, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative - 50k-60k / Year - Work From Home
Spade Recruiting USAMaplewood, Minnesotaserp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Lead Direct Support Professional West Metro
Hammer & NERWayzata, MN, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Technical Support
Cardinal Integrated Technologies, Inc.Eagan, MN, United Statesserp_jobs.job_card.permanent
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Customer Service Representative
Action Overhead Garage DoorPrior Lake, MN, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Support Coordinator - Full-Time
Rudolph Community and CareRosemount, MN, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Point of Sale Support / Helpdesk Associate (Hybrid)
ZipRecruiterMinneapolis, MN, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Technical Support Specialist
ZipRecruiterShakopee, MN, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Direct Support Professional (DSP)
Rudolph Community and CareRosemount, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Direct Support Professional - JH Chaska
Pinnacle Services, Inc.Chaska, MN, United Statesserp_jobs.job_card.full_time +1
Customer Support Representative
Globe Life AIL - McQuade OrganizationMinneapolis, MN, USserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Infrastructure Technology Support Technician Senior
OptumELK RIVER, Minnesota, United Statesserp_jobs.job_card.full_time