Software Support Specialist - Property & Recording

Software Support Specialist - Property & Recording

The Software Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledge of the product. This position is 8am - 5pm EDT and in-office 3 days a week.

Work with our technology-driven solutions for property assessment and tax software and mass appraisal services. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop property and recording solutions for the public sector.

Location

Dayton, Ohio

Travel

10-25%

Responsibilities

• Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.
• Analyzes data reports, forms, and web technologies.
• Uses and programs SQL to resolve basic to moderate issues.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler's client management system to create, track, and / or update details on the specifics of client issue(s).
• May submit client issues to development team for resolution as needed.
• Performs Quality Assurance testing for software module upgrades / changes. Analyzes results to ensure that software performs as required.
• May provide training to client end-users, on-site or remote.
• Creates or enhances documentation throughout the support process.
• Contributes to company knowledge library and / or Tyler Community.
• May participate in User Group meetings and activities.
• Commits to expanding technological skills and knowledge of the Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
• Performs other duties as assigned.

Qualifications

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