Reception Specialist

Job Description

Job Description

Salary :

The Center for People is a dynamic non-profit organization that provides innovative services and programs to the low-income community in Lincoln, Nebraska, addressing basic needs and providing opportunities to achieve economic independence for our clients.

We are currently looking for a Reception Specialist. This position is a full-time, 40 hour per week, onsite position.

I. GENERAL FUNCTIONS

The Front Desk & Pantry Receptionist serves as the welcoming face of the Center for People, providing excellent customer service to all visitors, participants, and community partners. This position is responsible for greeting and assisting individuals at the front desk and during pantry operations, scanning and enrolling participants into programs, maintaining accurate records, and ensuring a warm, safe, and professional environment throughout public-facing areas.

II. ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide a welcoming and professional first impression to all guests, participants, volunteers, and community partners entering the Center.
• Assist participants with pantry check-in, including scanning Clarity cards, verifying eligibility, updating participant records, and issuing new cards as needed.
• Create or update participant profiles in the Clarity database and ensure that all required documentation is scanned, uploaded, and stored accurately.
• Maintain situational awareness of both the front lobby and pantry areas, ensuring they are clean, organized, and safe for staff and participants.
• Answer and route phone calls, respond to general inquiries, and provide accurate information about Center for People programs and services.
• Support flow and organization of shoppers, helping manage lines, direct traffic, and provide customer service that ensures fairness and confidentiality.
• Collaborate with staff and volunteers to create a positive, trauma-informed, and inclusive environment reflective of the Centers mission and values.
• Support general administrative needs including data entry, document scanning, inventory tracking, and volunteer coordination as directed.
• Monitor and report maintenance or safety issues promptly through MaintainX or other assigned systems.
• Assist with occasional events, community drives, or surveys to help measure program impact and participant experience within and outside of normal working hours.
• Uphold confidentiality and organizational policies at all times, demonstrating professionalism and respect in all interactions.
• Adapt to changing priorities and assist in other areas of the organization as needed.

III. REQUIRED KNOWLEDGE, SKILLS, ABILITIES

IV. DESIRABLE TRAINING AND EXPERIENCE

V. MINIMUM QUALIFICATIONS

VI. WORKING CONDITIONS & PHYSICAL EFFORT

Flexibility to assist with special events or extended hours as needed.

Center for People is an Equal Opportunity Employer