IT Manufacturing Systems Technician

Job Description

About the Role

We're seeking a seasoned Manufacturing Systems Technician to be the on-site "face of IT" on a high-volume production floor. You'll support and interface with a large and diverse machine / device ecosystem (2,000+ endpoints), keep data flows healthy (shares, IP addressing, connectivity), document solutions in a knowledge base, and deliver outstanding customer service to operations teams. The ideal candidate blends hands-on manufacturing systems experience with solid IT fundamentals and clear, confident communication.

What You'll Do

• Serve as the primary IT contact on the shop / production floor; provide high-touch customer support to manufacturing users.
• Triage, resolve, and track tickets in ServiceNow (approx. 70% in-person floor support / 30% remote support across global teams).
• Support and troubleshoot connectivity to machine interfaces and attached devices (2,000+) : shared folders, IP configurations, network reachability.
• Create and maintain technical documentation and knowledge base articles for repeatable fixes and runbooks.
• Leverage SQL, Python, and VBScript for data queries, simple automations, reporting, and tooling.
• Partner with operations, engineering, and global IT to prioritize issues, communicate ETAs, and prevent repeat incidents.
• Contribute to continuous improvement across monitoring, documentation quality, and ticket hygiene.

Beacon Hill is an equal opportunity employer and individuals with disabilities and / or protected veterans are encouraged to apply.

California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser :

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile :

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming / Development, Database, Infrastructure, Quality Assurance, Production / Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information :

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™