Operations Business Analyst

Operations Business Analyst

Location : Lehi, UT, US, 84043

Company : NRG

Operations Analyst

We're looking for an Operations Analyst to join our growing Consumer Financing team! If you're someone who thrives on improving processes, enjoys cross-functional collaboration, and loves diving into data to solve problemsthis could be a great fit. The analyst should also be prepared to expand their duties to meet shifting priorities within the organization.

What You'll Do :

• Assist in creating and updating our Operations Manual.
• Understand the details of our consumer financing products and be an additional reference.
• Research tasks may include loan program issues, customer issues, sales experience issues. You will need to be able to share insights and recommendations from your research.
• Use lucid chart or some other workflow tool to document consumer financing customer experience flows.
• Evaluate our processes for consumer finance and identify opportunities for improvement.
• Track and report outages from third-party vendors.
• Stay on top of changes in consumer financing and share updates.
• Build strong working relationships with Product, Engineering, and Customer Support teams.
• Use data-driven information when issues come up to support findings and recommendation.

Growth Opportunities :

What We're Looking For :

Preferred Qualifications :

Working Conditions :

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http : / / www.eeoc.gov / employers / upload / poster_screen_reader_optimized.pdf)

Official description on file with Talent.