Event & Customer Experience Manager

Event & Customer Experience Manager

First Supply is seeking a dynamic Event & Customer Experience Manager to lead the strategy, planning, and execution of high-impact company events and customer incentive experiences. This role blends behind-the-scenes logistics mastery with front-facing charismaserving as the energetic, professional face of our brand. The ideal candidate thrives in fast-paced environments, excels at building relationships, and brings creativity, precision, and confidence to every event. If you're passionate about creating unforgettable experiences and engaging with customers in meaningful ways, we'd love to meet you.

Responsibilities

Event Planning & Execution

• Plan, organize, and execute customer incentive trips, appreciation events, and company-hosted gatherings from concept through completion.
• Manage logistics including venue selection, travel arrangements, accommodations, dining, excursions, entertainment, and on-site coordination.
• Develop event concepts and themes aligned with corporate branding and objectives.
• Create detailed event timelines and ensure all elements are executed on schedule.
• Manage on-site operations including setup, registration, and troubleshooting.

Customer Engagement & Experience

Vendor & Budget Management

Stakeholder Collaboration

Qualifications

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About First Supply

First Supply is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump / well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.

First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of stylesfrom contemporary to traditionalalong with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.

With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today's 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.