Customer Service Representative - Full Time

Dohrn Transfer

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a Full Time Customer Service Representative I at our Corporate office in Rock Island, IL.

Hours can vary between 6 : 30am - 5 : 30pm

Pay is $18.00 / Hour

Benefits : Health / Vision / Dental insurance, 401k matching, life insurance, short / long term disability and more.

Position Summary

To provide exceptional Customer Service.

Responsibilities

• Field inbound calls, emails and chats providing exceptional Customer Service
• Monitor the call queues to ensure that department is meeting goal times
• Respond to inquiries with excellent verbal & written communication skills
• Trace and monitor accounts to ensure on-time delivery
• Assist with scheduling pickup request
• Educate, when possible, self-service options available to Customers
• Problem-solve customer issues that arise throughout the day
• Backfill Receptionist
• Answer all phone calls coming into the Corporate Office by operating the switchboard
• Greet Visitors and applicants as they enter and assist them with their needs
• Stuff and mail all paper invoices to customers
• Prepare weekly timecards and various outgoing mailings
• Perform other duties as needed

Working Conditions / Physical Requirements

Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and / or mental disability, protected veteran status, or any other classification protected by applicable law.