North Carolina Tech Support SpecialistVirtualVocations • Cleveland, Ohio, United States
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North Carolina Tech Support Specialist
VirtualVocations • Cleveland, Ohio, United States
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A company is looking for an Internet Tech Support Specialist.
Key Responsibilities
Answer inbound calls from customers regarding trouble repair for broadband services
Utilize multiple systems for trouble isolation and service repair
Create / update trouble tickets and provide excellent customer service
Required Qualifications
High School diploma or equivalent
2+ years of experience, with 1-2 years directly related to the job
General knowledge of telecommunication products and services
Technical aptitude for troubleshooting customer issues
Ability to work in a high-intensity environment, both independently and as part of a team
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Tech Support Specialist • Cleveland, Ohio, United States
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