IT Ops Manager IEnPro Industries Inc. • Longview, TX, US
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IT Ops Manager I
EnPro Industries Inc. • Longview, TX, US
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job_description.job_card.job_descriptionDevelop and execute IT infrastructure and operations strategies to support business growth and efficiency. Oversee IT service delivery, ensuring operational stability, security, and scalability of infrastructure. Establish and enforce IT governance, security policies, and compliance with industry standards such as PCI, SOX, and data privacy laws. Manage IT budgets, vendor relationships, and procurement processes to optimize costs and service levels. Drive continuous improvement by analyzing performance metrics, identifying bottlenecks, and implementing best practices. Maintain sufficient technical competency to effectively oversee infrastructure, security, and IT operations teams. Ensure proper system monitoring, backup strategies, and disaster recovery planning. Hold teams accountable for adhering to IT standards, best practices, and service level agreements (SLAs). Collaborate with IT leadership to assess emerging technologies and their potential impact on the business. 8+ years of experience in IT infrastructure and operations, with at least 3+ years in a leadership role managing teams and supervisors. Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). Strong leadership, team building, and performance management skills. Hands-on experience in IT infrastructure, including networking, cloud services (AWS, Azure), virtualization (Hyper-V, VMware), and enterprise applications In-depth knowledge of IT service management (ITSM), ITIL frameworks, security best practices, and compliance standards Certifications such as ITIL, PMP, CCNP, CISSP, or cloud certifications (AWS, Azure) are highly preferred. Excellent problem-solving skills and the ability to make data-driven decisions in a fast-paced environment. Strong interpersonal and communication skills, with the ability to collaborate across all organizational levels. Availability for after-hours support as needed for critical system maintenance, project deadlines, or emergency issues. Experience working in a manufacturing environment is preferred.
Position Summary :
The IT Infrastructure and Operations Manager is responsible for leading a high-performing team of IT professionals, ensuring operational excellence in IT infrastructure, and maintaining a secure, reliable, and scalable technology environment. This role will oversee IT supervisors and technical teams, drive continuous improvement, and align IT operations with business objectives. The ideal candidate possesses a balance of technical acumen and leadership expertise, enabling them to effectively manage teams, optimize processes, and uphold high service delivery standards.
Key Responsibilities :
Leadership & People Management :
- Lead, mentor, and develop IT supervisors and team members, fostering a culture of accountability, collaboration, and continuous improvement.
- Establish and monitor team goals, ensuring alignment with organizational objectives.
- Conduct performance evaluations, provide coaching, and support career development initiatives.
- Champion best-in-class customer service and hold team members accountable for delivering a high level of IT support.
Operational Excellence & Strategy :
Technical Oversight & Accountability :
Qualifications & Experience :
Additional Requirements :
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Ops Manager • Longview, TX, US
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