Workflow Coordinator, Sr

Senior Workflow Coordinator

Williams Lea is hiring for a Senior Workflow Coordinator for our New York City office to work Monday to Friday 9 : 00 am to 6 : 00pm. Williams Lea is hiring an experienced client facing, office support professional to work onsite in our top tier client law firms in the New York area. Our ideal candidate has experience working in a professional office environment and has some experience in one or more of these areas : hospitality, reception and or concierge service. In this role, you will have the opportunity to grow your skills as well as learn new services areas as Williams Lea will provide onsite training to help make you successful. This is a highly versatile role where you will provide support onsite at different law firms across the region, as needed. This is a full time role and is not a remote or work from home position. If you are seeking a new opportunity to work in a highly professional environment for top tier law firms and develop your career, we would love to hear from you.

Pay : $26.00

Benefits :

Medical

Dental

Vision

401k

PTO

Life Insurance

Prescription Drug Plan

Flexible Spending Account

Domestic Partner Benefits

Commuter Benefits

The Senior Workflow Coordinator is responsible for adding value in providing daily front office services for our client and teams.

Job Duties :

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, can include reprographics, mail and intake functions according to established procedures.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.

Be able to lift up to 50 lbs. on a regular basis.

Prioritize workflow and able to delegate task associated seamless operations.

Performs Quality Assurance on own and work of others.

Load machines with various paper, toner, supplies.

Answer telephone, emails, and place service calls when needed.

Interact with clients in person, over the phone or electronically.

Adhere to Williams Lea policies in addition to client site policies.

Use equipment and supplies in a cost-efficient manner.

Job Qualifications :

High school diploma or equivalent.

Minimum (5) year office services experience preferably in a legal, banking or large corporate environment.

Skilled in the use of phone, and email included.

Familiar with general front office procedures to meet and maintain client satisfaction.

Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Good written and verbal communication skills, including professional telephone and email etiquette.

Attention to detail with good organizational skills.

Must be able to meet deadlines and complete all projects in a timely manner.

Ability to handle sensitive and / or confidential documents and information.

Able to make independent decisions that conform to business needs and policy.

Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.

Must work well in a team environment.

Must be able to interact effectively with multi-functional and diverse backgrounds.

Ability to work in a fast-paced environment.

Must be self-motivated with positive can-do attitude.

From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships and a talented team. Our 6,000 worldwide employees work onsite at clients and onshore / offshore at Williams Lea operations providing unrivalled support and helping clients transform their support operations. With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.