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Desktop Support

Desktop Support

ClifyXChicago, IL, United States
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  • Windows

    • Windows 11 OS installation and troubleshooting

    • Worked on Windows AD and familiar with AD concepts
    • Understanding of DL, Functional Mailbox & mailbox Permissions
    • Image management includes Intune / SCCM Imaging, OS deployment & SW packages
    • Provide and deploy Microsoft patches
    • Understanding of LDAP, SSO (OKTA)
    • O365 / outlook mail, Installation and troubleshooting at the other client end tools like Teams, One Drive, One Note etc.
    • Worked on ServiceNow or any other ITIL Tool, understanding of Inventory and Asset Management
    • Worked on Laptop Encryption and troubleshooting (McAfee / Bit locker)
    • Understanding of VPN and experience any VPN client (E.g. Cisco AnyConnect)
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    Desktop Support • Chicago, IL, United States

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