Account Manager Or Senior Account Manager
At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. This position is posted at a hierarchy and can be hired at either the Account Manager level or Senior Account Manager level. The identified candidate will be hired at a level commensurate with their skills.
Account Manager : The Impact You Will Have :
- This position is responsible for the retention and expansion of existing assigned Small Group, Mid-Market, Large group, or Taft-Hartley fund business.
- Responsible for the revenue growth of relevant ancillary lines.
- Supports our stakeholders (Agents, Brokers, Clients, Consultants, and / or Taft-Hartley Fund Managers) and customers to assure Blue Cross maintains and grows its market position.
- This position may represent the department / division on corporate projects and receives assistance from other sales associates when needed.
Your Responsibilities :
Relationship Management with Agency / Broker / Consultant / Client. Develop and maintain a positive working relationship with customers and stakeholders to increase Blue Cross brand loyalty.Proactively develop renewal strategy for each Agency / Broker / Consultant / Client.Establish and own account plans; Develop and implement annual Activity roadmap and strategy by Agency / Broker / Consultant / Client.Lead, implement and coordinate the annual contract renewal for assigned customers by collaborating with our stakeholders.Ensure effective contract implementation and management by coordinating with others across Blue Cross.Achieve corporate retention and net growth targets for both medical and ancillary products.Support RFP / RFQ process for clients.Build Financial Acumen to develop sales strategy.Maintain Salesforce records as defined by division, department, or leader.Present to Agents / Brokers / Consultants / Clients / Fund Managers, to motivate them to implement group employee engagement strategies.Serve as a Mentor for others as appropriate.Regularly and meaningfully interact in market as defined by division, department, or leader.Required Skills and Experience :
3+ years of related professional experience.Possess or acquire MN Resident Producer License in the lines of Life & Health / Accident within 60 days of employment.Maintain valid license in good standing.Excellent analytical, problem identification and resolution skills as these pertain to benefit plans.Financial capabilities including ability to read, understand, interpret, and present complex renewal and underwriting formulas.Knowledge of ancillary programs available in the industry and Blue Cross.Highly organized with attention to details and a track record of delivering a high level of client service in a timely manner while maximizing account profitability.Excellent written and verbal communication skills as well as the ability to pay close attention to detail.Ability to present to and speak in front of customers and members to educate, persuade, and sell complex products.Ability to achieve results in a highly complex environment with tight deadlines and multiple shifting priorities.Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team and the ability to train and mentor team members.Able to influence internal and external stakeholders to achieve desired outcomes.Demonstrated PC skills; including experience in Microsoft, Word, Excel, and PowerPoint.Travel as required.High school diploma (or equivalency) and legal authorization to work in the U.S.Preferred Skills and Experience :
Bachelor's degree.Knowledge of Blue Cross and affiliates products.Senior Account Manager : The Impact You Will Have :
This position is responsible for the retention and expansion of existing assigned group and fund business and participates in the growth of new business and relevant ancillary lines.Supports our stakeholders (Agents, Consultants, Brokers and / or Fund Managers) and customers to assure Blue Cross maintains and grows its market position and provides onsite services as required.This position may represent the department / division on corporate projects and mentor other sales personnel when needed.Your Responsibilities :
Lead, implement and coordinate the annual contract renewal for assigned customers by collaborating with our stakeholders.Develop and implement account action plans to retain existing business and achieve growth in the sale of relevant ancillary lines.Develop and maintain a positive working relationship with customers and stakeholders to increase Blue Cross brand loyalty.Ensure effective contract implementation by coordinating with operations personnel and management.Support the pursuit of new business.Blue Cross and Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.