Principal Escalations Engineer

At Stryker, we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development.

Need another reason to apply? Check out these 8 reasons to join Stryker's engineering team : https : / / www.strykercareersblog.com / post / 8-reasons-to-join-strykers-engineering-team

What You Will Do

• Lead efforts to resolve customer service outages in an expedited manner and minimize the disruptions experienced by the clinical staff
• Record relevant data regarding a production issue, provide problem summary to non-subject matter experts
• Analyze problems and implement code changes or scripts to provide temporary mitigation to minimize disruption if a permanent fix is not immediately available
• Collaborate with the Quality Assurance department to communicate production related problems and coordinate the associated validation prior to customer deployment; incorporating new tests into the standard validation workflows
• Investigate and solve customer infrastructure problems (e.g. wired / wireless network, virtualization resources, authentication / security, etc.) that may be indirectly causing production problems, conduct functional and performance characterization to extract evidence of root cause
• Identify database underperformance issues and implement changes to resolve, make data changes to rectify incorrect input information
• Work with the Engage development teams to improve quality and support of production issues
• Tackle engineering tasks that may not be assigned to other engineering teams due to resource issues, including product development, integration testing, performance profiling, etc.

What You Need

Required Qualifications

Preferred Qualifications

Salary : $129,600 - $286,500 per year, plus bonus eligible and benefits. Health benefits include medical, dental, vision, and more. Financial benefits include 401(k), Employee Stock Purchase Plan, and more.

Stryker is an equal opportunities employer.

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