API Technical Support Engineer (Customer Integration)

API Technical Support Engineer (Customer Integration)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an API Technical Support Engineer (Customer Integration) in Virginia (USA).

This role is designed for a technically adept professional who thrives at the intersection of API engineering and customer support. The API Technical Support Engineer ensures seamless integration and adoption of enterprise APIs by providing Tier I-III technical support, troubleshooting complex issues, and delivering actionable guidance to both internal teams and external customers. This position demands hands-on experience with API debugging, cloud platforms, and CI / CD pipelines, as well as strong communication skills to translate technical solutions into clear instructions. You will collaborate closely with engineering, DevOps, and customer-facing teams, proactively identifying patterns and contributing to improvements in products and documentation. The role is ideal for someone who enjoys mentoring colleagues, fostering trust with clients, and working in a high-impact, mission-driven environment.

Accountabilities

• Serve as the primary technical liaison between engineering teams and customer-facing staff, translating technical solutions into actionable guidance
• Provide Tier I-III support for API integrations, including resolving authentication failures, connectivity issues, schema mismatches, and performance concerns
• Diagnose and troubleshoot APIs across environments using Ruby, Java, Drupal, AWS, Kubernetes, and CI / CD pipelines
• Monitor API performance and system health, escalating critical incidents according to SRE and security protocols
• Coach external users on API adoption, developer portal usage, and best practices alongside Customer First API Coaches
• Maintain and update knowledge base articles, FAQs, and integration guides to ensure accurate and accessible customer-facing documentation
• Collaborate with engineering, DevOps, and SRE teams to address recurring issues and recommend improvements in products and processes
• Identify trends in customer-reported issues and propose enhancements to documentation or product features

Requirements

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

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