Customer Service Representative

Job details : Title : CSR

Location : 53189 - Pewaukee, WI

Duration : 1 year contract

Job Description :

Essential Responsibilities

Perform professional customer call handling and communication.

Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.

Deliver part solutions within the required global compliance guidelines

Optimize all cycle time elements associated with the order fulfillment process.

Act independently in a self-directed manner.

Directly place orders with internal and external suppliers.

Leverage computer tools and on-line databases to determine best actions to take on orders.

Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.

Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.

Create commercial invoices for some international orders when necessary.

Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.