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Services Support Coordinator

Services Support Coordinator

Avispa TechnologyNashua, NH, US
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Job Description

Job Description

Services Support Coordinator 1449380

Services Support Coordinator Pay and Benefits :

  • Hourly pay : $27 / hr
  • Worksite : Leading electronics testing company (Nashua, New Hampshire)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
  • 40 hours / week, 24 Month Assignment

We have an exciting opportunity for a coordinator in the support of Test and Measurement service solutions. This Services and Support Coordinator position is for a key individual who will support both internal and external customer’s experience with solutions, processes, and services.

Services Support Coordinator Responsibilities :

  • Act as the point of contact for Nashua's contracted customers. Manage the processing of all completed work, contracted and per incident.
  • Be prepared for inquiries by contracted customers for all assets in the company's control, including outsourced, tracking, holds and exceptions.
  • You'll be responsible for the quality of Nashua's deliverables; certificates and data being published and the Clean and Close process.
  • Review the OSRP delivery processes, implementing improvements and update the OSRP Service Delivery Guides as needed.
  • Enter, maintain, and support data entry in various systems to support delivery operations.
  • Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
  • Communicate with customers for issue resolution and respon

    • Services Support Coordinator Qualifications :

  • 3+ years relevant experience.
  • Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
  • Experience with database tracking and management systems.
  • Strong interpersonal skills to work with internal and external customers.
  • Strong attention to details, ability to multitask and organizational skills.
  • Understanding of general and technical aspects of various contract requirements and processes.
  • Able to document processes and work instructions.
  • Ability work with reports and perform data analysis.
  • Ability to work in a team environment and provide responsive customer service to team members with constant interruptions
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    Service Coordinator • Nashua, NH, US

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