If you are a Recent College Grad or Early Career College Grad in the Cincinnati / Northern KY area this could be a great opportunity to get your career started or jump started.
Great Opportunity for Growth within the company!
We have partnered with a Manufacturer in Florence KY to lead a search for a Newly Created Customer Service Administrator role
Customer Service Administrator
- Provides technical support to our customers and are expected to develop a working knowledge of our core products.
- Professionally represent the company to our customers with the knowledge and skills to provide them the product or service they need.
- There a 95 / 5 split between office work and warehouse requirements that includes inventory counts, organization, and shipping orders as needed.
- Issue quotes with appropriate lead times
- Receive customer orders
- Communicate the scheduling of production
- Assist with packing of outbound product, and sto cking of inbound items.
- Communicate with sales force and customers daily.
Responsibilities :
Respond to customer inquiries, provide quotes, and take customer ordersNegotiate sale and purchase pricesProactively generate sales and promote company productsSupport outside sales representativesExpedite back-ordersAssist with pulling inventory, preparing shipments, and updating inventory levelsAssist with customer returnsInteract with customers and suppliers to obtain and fill orders correctlyTroubleshoot customer concerns.Job Requirements :
Excellent customer service, and communication skillsReliable, organized, detailed, and focusedIndustrial or mechanical product sales experienced preferredComfortable with common business software such as Microsoft office applications, MS Excel, Gmail.Ability to use basic computer applications and have efficient typing skills that allows for rapid e-mail communicationUser level experience with ERP systems such as QuickBooks, SAP, e-commerce admin and common business practices such as customer account management, inventory updates and material planningMust be available for standard daytime business hours (M-F, 8 : 00 AM to 5 : 00 PM EST)