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Customer Service Administrator

Customer Service Administrator

Mackie Search, LLCFlorence, KY, US
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If you are a Recent College Grad or Early Career College Grad in the Cincinnati / Northern KY area this could be a great opportunity to get your career started or jump started.

Great Opportunity for Growth within the company!

We have partnered with a Manufacturer in Florence KY to lead a search for a Newly Created Customer Service Administrator role

Customer Service Administrator

  • Provides technical support to our customers and are expected to develop a working knowledge of our core products.
  • Professionally represent the company to our customers with the knowledge and skills to provide them the product or service they need.
  • There a 95 / 5 split between office work and warehouse requirements that includes inventory counts, organization, and shipping orders as needed.
  • Issue quotes with appropriate lead times
  • Receive customer orders
  • Communicate the scheduling of production
  • Assist with packing of outbound product, and sto cking of inbound items.
  • Communicate with sales force and customers daily.

Responsibilities :

  • Respond to customer inquiries, provide quotes, and take customer orders
  • Negotiate sale and purchase prices
  • Proactively generate sales and promote company products
  • Support outside sales representatives
  • Expedite back-orders
  • Assist with pulling inventory, preparing shipments, and updating inventory levels
  • Assist with customer returns
  • Interact with customers and suppliers to obtain and fill orders correctly
  • Troubleshoot customer concerns.
  • Job Requirements :

  • Excellent customer service, and communication skills
  • Reliable, organized, detailed, and focused
  • Industrial or mechanical product sales experienced preferred
  • Comfortable with common business software such as Microsoft office applications, MS Excel, Gmail.
  • Ability to use basic computer applications and have efficient typing skills that allows for rapid e-mail communication
  • User level experience with ERP systems such as QuickBooks, SAP, e-commerce admin and common business practices such as customer account management, inventory updates and material planning
  • Must be available for standard daytime business hours (M-F, 8 : 00 AM to 5 : 00 PM EST)
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    Customer Service Administrator • Florence, KY, US

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