Group Account Director

Description

About Us

Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.

With 14 wholly owned offices across the US, Europe, and APAC, you can develop a truly global career in a rapidly scaling organisation.

At Gravity Global, we believe our people are our greatest strength. We’re a collective of creative thinkers, strategic storytellers, and data-driven innovators united by one mission – to deliver exceptional work that makes an impact. We’re growing fast – across continents and disciplines – and we’re looking for passionate individuals who want to make a difference : for our clients, our teams, and the world around us.

About the role

We’re searching for a Group Account Director to lead a high-performing client services team and drive strategic growth across a portfolio of global B2B brands. This role plays a key part in our Client Services team, responsible for delivering brand-to-demand marketing excellence, building trusted C-suite relationships that foster long-term client success, and mentoring teams to uphold Gravity’s collaborative, strategic, and growth-driven culture.

Key Responsibilities

• Lead and manage a client services team across an $8m+ revenue account group, ensuring they deliver on client growth, objectives, budgets, and timelines
• Establish and maintain strong relationships with key client leadership, C-Suite, decision-makers and influencers within client organizations, as well as with internal and external partners
• Develop and implement strategic plans for account growth and retention, identifying new opportunities and areas for improvement
• Provide strategic guidance and direction to clients, based on their goals, needs, and challenges, and present creative and effective solutions that drive results
• Lead a team to deliver a vision of account opportunity and performance, using data and insights to build cases for change through to optimizing campaigns and demonstrating value and ROI
• Define and raise quality standards and best practices a across all global team activities
• Drive collaboration and global best practice within client services and beyond
• Resolve any issues or conflicts that may arise, ensuring client satisfaction and retention
• Contribute to the overall vision and direction of the agency, and lead and inspire your team to participate in new business development and pitching
• Other duties as assigned

Skills, Knowledge and Expertise

What we can offer : 💫 What We Offer

While specific benefits may vary by region due to cultural norms, all team members at Gravity Global can expect a supportive, inclusive, and rewarding environment designed to help you do your best work and grow your career.

Key aspects of being part of the Gravity Global community :

Important Disclosure :

At Gravity Global, we believe in recognising every team member’s contribution. Your total rewards package – including salary and benefits – will align with country specific labor laws and our company policies. We’ll walk you through all the details during the offer stage.

Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex, race, religion, age, sexuality, disability and other protected status as required by applicable law.

If your experience doesn't align perfectly with the job criteria, but you meet some of the criteria and are excited about the role and Gravity, please don't be put off applying! We would encourage you to apply for the role as you may be just the right person for this role or other roles.

Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.