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Director of Operations

Director of Operations

ALEXIS LAURENCoral Gables, FL, US
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Job Description

DIRECTOR OF OPERATIONS

About ALEXIS LAUREN

ALEXIS LAUREN is a luxury beauty collective committed to delivering clinical excellence within an elevated and highly curated environment. We blend medical-grade beauty treatments with personalized service for a refined experience that makes self-care feel effortless.

Overview :

The Director of Operations is a strategic, hands‑on leader responsible for operational integrity across ALEXIS LAUREN’s Miami locations, superior client experience, and scalable systems across our franchise extensions. This role requires a problem‑solver with exceptional attention to detail, strong people leadership, and a luxury hospitality mindset. This individual will oversee daily execution, while also building SOPs and training programs that can be replicated across locations and vendor partnerships.

Key Responsibilities :

Operations & Facility Management

  • Ensure treatment rooms, common areas, and back‑of‑house spaces are pristine, organized, and compliant with clinical and brand standards.
  • Oversee daily and weekly cleaning and deeper maintenance schedules; coordinate property repairs and vendor services.
  • Manage inventory processes for retail and consumables : restocking, monthly audits, reconciliation, and reorder management.
  • Submit, track, and close purchase orders and invoices accurately and on time.
  • Package and ship retail orders; oversee retail fulfillment and online order accuracy.
  • Submit orders for retail and operational supplies; ensure timely PO closure.
  • Restock inventory and consumables.
  • Monitor schedule accuracy, booking slots / efficiency, and client invoice correctness.
  • Manage main account inbox and CRM oversight.
  • Update quarterly staff schedules and confirm vacation / time‑off requests.

Client Experience

  • Own the day‑to‑day execution of client services to ensure seamless, luxury experiences from booking through post‑service follow‑up.
  • Monitor schedule accuracy, client invoices, and platform integrations (EMR and CRM).
  • Manage the general inbox and respond to client email inquiries with prompt, on‑brand communications.
  • Proactively recommend and implement service enhancements that elevate client experience.
  • Must be able to recruit, hire, and train new employees.
  • Lead team in bringing in new clients, increasing revenue, and also working with existing clients to nurture relationships and optimize sales.

    • Training and SOPs

  • Train and coach front-desk team members, estheticians and injectors on SOPs, luxury service standards, and operational best practices.
  • Develop and update SOPs and training materials to support corporate and franchise operations.
  • Lead regular staff briefings, performance reviews, and on‑the‑floor mentorship to ensure consistent execution of ALEXIS LAUREN standards. Strong focus on experience and increasing sales and customer retention.

    • Reporting and Metrics

  • Pull daily and weekly operational and performance reports; present findings and alignment metrics to leadership.
  • Check and validate time clock entries for payroll weekly (including tracking system for leads).
  • Prepare and distribute quarterly operations expense tracking reports.
  • Maintain accurate documentation for compliance, audits, and franchise reporting needs.

    • Qualifications

  • 5+ years operations or clinic management experience in luxury retail, medical aesthetics, hospitality, or related service industries; prior medspa experience preferred.
  • Demonstrated ability to design and implement SOPs and training programs that scale across national locations.
  • Strong analytical skills with experience in reporting, inventory reconciliation, and P&L awareness.
  • Exceptional organizational skills, meticulous attention to detail, and a proactive problem‑solving mindset.
  • Excellent interpersonal and coaching abilities; comfortable leading teams and vendors.
  • Familiarity with POS / booking systems (EMR, Zenoti a plus), CRM tools, Podium (or similar), and standard office software.
  • Flexible availability to support business hours (Tue–Sat), events and any afterhours emergencies

    • What We Offer

  • Competitive salary and bonus structure
  • Opportunity to shape operations for a growing luxury brand and influence franchise standards.
  • Collaborative, design‑forward work environment and access to industry innovation.

    • How to Apply

    Send resume, cover letter, and references to Jess@alexislauren.com with the subject : Director of Operations.

    ALEXIS LAUREN is an equal‑opportunity employer committed to diversity and inclusion.

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    Director Of Operation • Coral Gables, FL, US

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