Director, IT Product Services

Director of Product Services

The Director of Product Services will report to the Vice President of Product Development & Innovation and is responsible for overseeing the development and implementation of new product initiatives and an extensive existing product portfolio. This role will lead a team focused on delivering innovative solutions that align with the Tribe's strategic goals and enhance the gaming and hospitality experience. The Director will work closely with cross-functional teams to ensure the successful execution of product strategies and initiatives.

Essential Duties and Responsibilities

• Provides onsite oversight and direct support of product management, product development, and quality assurance teams in delivering innovative solutions that exceed the needs of the Tribes business enterprises.
• Collaborates with the Vice President to ensure effective execution of key product roadmap initiatives that are on time.
• Manages the product development lifecycle from product requirement documentation, stakeholder review and engagement, roadmap oversight, product readiness, and commercialization.
• Establishes policies and procedures that ensure high-quality product requirements, designs, and software development practices.
• Works with the Information Technology (IT) leadership team to forecast future skill needs to acquire and develop a robust succession plan that includes developing technical abilities as well as leadership and interpersonal skills.
• Manages relationships with business stakeholders to support product adoption efforts and success.
• Ensures compliance with all relevant policies, regulations, and standards.
• Ensures proper assessment of performance metrics is being established that will support analyzing product success.
• Performs other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Education, Experience and Qualifications

Knowledge, Skills and Abilities (KSA)

Required Licenses, Certifications and Registrations

San Manuel will make reasonable accommodations in compliance with applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!