Desktop Support IV

Our client, a government agency specializing in correctional services, is seeking a Desktop Support IV to join their team. As a Desktop Support IV, you will be part of the IT Support Department supporting various correctional institutions and probation offices. The ideal candidate will demonstrate excellent customer service, strong troubleshooting skills, and the ability to work independently and efficiently in a team environment, which will align successfully in the organization.

Job Title : Desktop Support IV

Location : Madison, WI

Pay Range : What's the Job?

Maintain and repair desktops, laptops, and other PC devices across multiple correctional facilities and offices.

Install new hardware and upgrade existing equipment to ensure optimal performance and security.

Manage service tickets efficiently, including lifecycle management and inventory control.

Properly dispose of outdated equipment following DOC policies and recycling procedures.

Support and maintain internal computer systems, ensuring compliance with policies and procedures.

What's Needed?

Minimum of 2 years of experience in customer service and device support.

Proven experience in imaging devices and troubleshooting hardware / software issues.

Ability to work independently while meeting deadlines and managing multiple tasks.

Physical ability to carry up to 50 pounds and stand for extended periods.

Valid Wisconsin driver’s license and own vehicle for travel between facilities.

What's in it for me?

Opportunity to work in a vital public service environment supporting correctional facilities.

Full-time, on-site position with a flexible schedule, working four 10-hour days.

Travel reimbursement for site visits, including mileage and travel time.

Engage in meaningful work that directly impacts public safety and community well-being.

Join a dedicated team committed to excellence and service delivery.

Upon completion of waiting period consultants are eligible for :

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Account

Supplemental Life Insurance

Short Term and Long Term Disability Insurance

Business Travel Insurance

401(k), Plus Match

Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –  creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.