Epic Analyst II – (Grand Central / Prelude / Real-Time Eligibility)

Position / Department Summary :

The Epic Analyst II – Grand Central / Prelude / Real Time Eligibility is responsible for the design, build, implementation, testing, and support of the Epic Grand Central, Prelude, and Real-Time Eligibility (RTE) modules. The analyst collaborates closely with operational leaders, end users, and IT peers to ensure system functionality aligns with clinical and administrative workflows and organizational objectives. This role serves as a key liaison between users and the Epic technical teams, ensuring a high level of customer service and effective resolution of system issues.

Principal Duties and Responsibilities :

• Provides day-to-day build, maintenance, and support for Epic Grand Central, Prelude, and RTE applications.
• Partners with clinical and administrative stakeholders to understand business needs and translate them into effective Epic workflows and configurations.
• Designs, tests, and implements system changes, enhancements, and new functionality following BCH change management standards.
• Troubleshoots and resolves application and integration issues, escalating complex issues as needed.
• Participates in system upgrades, validation, and optimization initiatives to ensure continued system reliability and efficiency.
• Develops and maintains detailed system documentation, workflow diagrams, and support materials.
• Collaborates closely with the training team and operational leaders to ensure smooth adoption of new functionality.
• Provides tier-two support, collaborating with Service Desk and other IS teams to ensure timely issue resolution.
• Participates in 24 / 7 on-call rotation and scheduled maintenance activities as required.
• Supports continuous improvement and standardization efforts across Epic modules and BCH departments.

Minimum Qualifications :

Certifications :

Preferred Qualifications :