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IT System Engineer

IT System Engineer

Medix Dental ITDavenport, IA, US
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Job Description

Job Description

About Us

At Medix Dental IT, we are dedicated to our core values, providing top-notch IT solutions specifically tailored for dental practices. Based in the Midwest, we have been a trusted partner in dental technology integration and support since our founding in 2003. We collaborate with dental practices nationwide to manage their IT systems and offer strategic advice on technology decisions and compliance.

By becoming an extension of our clients’ practices, we minimize technology issues, enhance practice profitability, and boost overall satisfaction. Our commitment to quality and exceptional customer service has led to an impressive client retention rate, setting us apart in the industry.

If you are passionate about technology and committed to client satisfaction, we invite you to join our dynamic team and help us transform the dental technology landscape!

To learn more about our company, visit https : / / medixdental.com / .

Position Overview :

We are seeking a detail-oriented and proactive IT System Engineer to join our Professional Services department and support our dental clients. In this role, you will design, deploy, and maintain IT solutions that empower dental offices to operate seamlessly. The ideal candidate combines excellent communication and problem-solving abilities with strong technical skills.

Location : Remote, Work from home

  • This is not a C2C opportunity. Only candidates who reside in the USA will be considered.

Key Responsibilities :

  • Live and Support Our Core Values : Embody the Medix Dental values in every aspect of your work.
  • Infrastructure Management : Design, deploy, and maintain networks, servers, and workstations tailored for dental offices.
  • Software Integration : Install, configure, and provide ongoing support for dental software applications like Dentrix, Eaglesoft, Open Dental, Sidexis, and Dexis.
  • Cloud & Backup Solutions : Configure local and cloud backup solutions, ensuring robust disaster recovery plans are in place.
  • Technical Support : Deliver exceptional technical support, resolving escalated issues swiftly and effectively.
  • Vendor Coordination : Collaborate with dental technology vendors to ensure seamless integration of hardware and software, including digital imaging systems, X-ray machines, and intraoral scanners.
  • Documentation : Maintain accurate records of system configurations, procedures, and client environments for future reference.
  • Client Communication : Ensure all projects and tasks are completed to scope and meet Medix standards. Projects include : server replacements, technology installations for new build offices, new client onboardings, and large workstations replacement installations.
  • Teamwork and Ownership : Collaborate closely with fellow System Engineers, Onsite Engineers, and the Project team to achieve outstanding results.

    • Required Qualifications :

  • High school diploma or equivalent
  • Availability to work evening hours, approximately 3–4 nights per month. Occasionally, additional evening hours may be required during peak periods. This role is part of a pool of System Engineers who support billable projects during evening hours.
  • Excellent problem-solving skills, time management, and a customer-focused mindset.
  • Requires a high level of ownership and accountability for own work, timelines, and deliverables.
  • Ability to work effectively within a team and communicate clearly with clients and vendors.
  • 1+ years of proven experience in IT systems engineering, preferably in the dental sector.
  • Strong knowledge of networking, server management, and workstation deployment.

    • Preferred Qualifications :

  • Dental MSP experience
  • Relevant certifications

    • Why Join Us?

    At Medix Dental, you will be part of a supportive and innovative team dedicated to making a difference in dental practices. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.

    If you are ready to take your career to the next level and make a real impact in the dental IT field, apply now!

    Medix Dental IT is committed to equal employment opportunities and all candidates will be evaluated based on qualification. Equal Opportunity is the Law.

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