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Patient Services Pharmacy Supervisor
Patient Services Pharmacy SupervisorValeris • Louisville, KY, United States
Patient Services Pharmacy Supervisor

Patient Services Pharmacy Supervisor

Valeris • Louisville, KY, United States
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Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit .

PharmaCord is seeking an exceptional Patient Services Pharmacy Supervisor who will provide in-depth knowledge of our client programs in a high-volume pharmacy environment by working directly with consumers, patients, healthcare providers, and client partners to achieve successful pharmacy operations.

The Patient Services Pharmacy Supervisor oversees day-to-day front-of-house operations within the non-commercial pharmacy, ensuring efficient pharmacy workflows while delivering exceptional patient and provider support. This role combines leadership, operational oversight, and patient-centered service to ensure compliance, accuracy, and a positive experience for patients navigating specialty therapies

Your Impact in This Role

Essential Functions :

Team Leadership & Supervision :

  • Supervise and coach a team of pharmacy technicians, coordinators, and support staff.
  • Oversee daily staffing, scheduling, and workflow, supporting Pharmacy Operations Team Leads to ensure pharmacy technicians prioritize accurate and timely delivery of pharmaceutical products.
  • Supervise delivery staff and outside couriers as needed
  • Foster a positive, collaborative, and high-performance team environment.

Front-of-House Operations :

  • Oversee patient intake, verification, and support processes for specialty medications.
  • Ensure timely processing of prescriptions, prior authorizations, and insurance coordination.
  • Monitor and improve operational efficiency, quality, and adherence to Pharmacy protocols.
  • Patient & Provider Support :

  • Serve as a primary escalation point for patient and provider inquiries.
  • Assist external and internal callers by actively listening to each caller, assess the situational needs, and respond with patience and courtesy
  • Review and identify information that is missing and / or incorrect within program service requests / program applications
  • Ensure patients receive clear guidance on therapy access, medication education, and support resources.
  • Provides timely feedback to the company regarding service failures or customer concerns
  • Communicate with internal account contacts. Provide consultative services where issues arise on how obstacles can be overcome to ensure timely shipments
  • Training & Development :

  • Develop and deliver onboarding and ongoing training programs for team members.
  • Identify skills gaps and create targeted development plans to enhance team performance.
  • Mentor and coach staff to foster career growth and maintain high standards of patient service.
  • Evaluate team competencies regularly and provide constructive feedback.
  • Compliance & Quality Assurance :

  • Ensure all pharmacy operations comply with federal and state regulations including OSHA, HIPAA, etc., as well as internal SOPs.
  • Conduct audits and quality checks to maintain accuracy in patient records, prescriptions, and communications.
  • Assist the Pharmacy Manager with internal and external audits
  • Identify and implement process improvements to enhance efficiency and compliance.
  • Reporting & Communication :

  • Generate operational reports, track KPIs, and communicate performance metrics to leadership.
  • Collaborate cross-functionally with clinical, sales, and operations teams to support organizational objectives.
  • What you’ll need to thrive in this role

  • High School diploma or equivalent is required
  • 2 years of experience in pharmacy operations, specialty pharmacy, or patient support services.
  • Possess Current KY Pharmacy Tech Registration
  • Previous personnel / team management experience is required
  • National Pharmacy Tech Certification or the ability to obtain Certification within 90 days of hire (PTCB Certification preferred at time of application)
  • Strong leadership, coaching, and people development abilities.
  • Excellent communication and problem-solving skills.
  • Knowledge of specialty pharmacy workflows, insurance, and prior authorization processes.
  • Ability to handle high-volume, fast-paced patient interactions with empathy and professionalism.
  • Proficiency with pharmacy software, electronic medical records (EMR), and patient management systems.
  • Although very minimal, flexibility to travel as needed is preferred
  • We are located at 11001 Bluegrass Parkway, Louisville, KY. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $696.80 per year).
  • Preferred Attributes

  • Bachelor’s degree in Pharmacy, Health Sciences, or related field preferred.
  • At least 1 year of experience leading pharmacy operations preferred
  • Retail, hospital or high-volume / mail-order pharmacy experience preferred
  • Physical Demands & Work Environment

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
  • Although very minimal, flexibility to travel as needed is preferred.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
  • Our Commitment to Equal Opportunity

    Valeris is an Equal Opportunity Employer committed to fostering a diverse, inclusive, fair, and equitable workplace. Furthermore, we believe in the importance of partnering with diverse suppliers and vendors that share these values. At Valeris, an employee is celebrated for his or her contributions and dedication to supporting the needs of our clients and their patients. We recognize the struggle for access, affordability, and adherence to therapy is real; our employees play a vital role in the successful completion of that journey. We approach our customers’ challenges with empathetic hearts, which organically fuels our internal culture of caring. Valeris’ leadership team works tirelessly to provide an environment that is free of discrimination and bias. We firmly believe collaboration among team members with varied pasts and perspectives generates more incisive and deeper insights that better serve our employees and our communities.

    Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

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