Helpdesk Support

Job Title : Helpdesk Support

Location : 4500 Business Center Drive, Human Resources, Green Valley, California 94534.

Duration : 3 Months Contract

Education : Associate's degree in Computer Science

Shift Details : 8 : 00 AM – 5 : 00 PM

Job Description :

• The Help Desk Support I is responsible for providing excellent customer service by answering, analyzing, and resolving technical support calls from computer users across the organization.
• This role involves troubleshooting IT-related issues, managing service requests, and ensuring system availability and data integrity.
• The incumbent will work closely with internal teams and vendors to provide timely solutions while maintaining a professional and customer-focused approach.
• Log, prioritize, and track service requests and incidents using the Incident Management application, escalating issues as necessary and following up to confirm resolution and customer satisfaction.
• Monitor Helpdesk email and voicemail, ensuring all requests are addressed within defined timelines.
• Participate in maintaining IT assets and assist with desktop software and hardware changes.