Customer Complaint Coordinator

Why Stifel

Stifel strives for a culture that puts its clients and associates first : a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let's talk about how you can find your place here at Stifel, where success meets success.

What You'll Be Doing

Primarily responsible for receiving, tracking, reviewing, and responding to sales practice and operational customer complaints received by the firm, as well as FINRA regulatory reporting related to customer complaints. Works closely with members of the legal department and internal business counterparts, including compliance and branch personnel. Prepares written responses to customers and to regulatory requests, and maintains a filing and tracking system for customer complaints.

What We're Looking For

• Obtain and examine all relevant information and account documentation to assess customer complaints and determine and draft appropriate responses.
• Confer with customers and regulatory agencies by telephone and in writing regarding customer complaints.
• Maintain records of customer complaints as well as actions taken in response to complaints.
• Perform quarterly reporting of written customer complaints for statistical purposes as required by FINRA Rule 4530.
• Follow up on actions taken to resolve customers' complaints.
• Draft written responses to customer complaints and communicate by phone and email with customers who lodge complaints.
• Prepare timely responses to regulatory inquiries regarding customer complaints.

What You'll Bring

Education & Experience

Licenses & Credentials

Systems & Technology

About Stifel

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.