Job Description
Job Description
WHY TRANSTAR :
Transtar Industries is a dynamic global leader in transmission parts and driveline-related products. We offer the broadest product range of quality OE and aftermarket parts as well as premium remanufactured products : including automatic and standard transmission units, transmission rebuild kits and components, remanufactured torque converters, hard parts, valve bodies, differentials, and transfer case kits and components. With more than 100 locations throughout United States, Puerto Rico and Canada, our distribution network reaches more than 80 countries.
We offer an excellent opportunity for not only a job, but a career with growth potential. At Transtar, we seek applicants who roll up their sleeves, enjoy hard work, thrive in a team environment, and who embody our core values of Safety, Honesty, Action, Relationship, and Product.
POSITION SUMMARY :
The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. As a Customer Service Representative, you will partner with sales, logistics, inventory management, leadership team, and customers to achieve optimal customer satisfaction.
Primary Responsibilities :
- Supports the assigned business unit and their teams to achieve revenue and profitability goals
- To resolve daily customer issues and identify strategic solutions for key customers
- Play an integral role in the team’s support of providing superior business guidance and the greatest customer experience possible
- Actively pursue opportunities to provide input and guidance to management on best practices and ideas to find additional ways to deliver an exceptional customer experience
FUNCTIONS & RESPONSIBILITIES :
Maintain a positive, empathetic, and professional attitude toward customers at all timesRespond promptly to customer inquiriesAcknowledging and resolving customer complaintsKnowing Transtar’s product offering to best answer questionsProcessing orders, forms, applications, and requestsKeeping records of customer interactions, transactions, comments, and complaintsCommunicating and coordinating with colleagues as necessaryProviding feedback on the efficiency of the customer service processEnsure customer satisfaction and provide professional customer supportSECONDARY FUNCTIONS AND RESPONSIBILITIES :
Answer incoming / make outgoing calls to customersEnter sales orders from customer calls until customer knows how to use ordering softwareHelp train customers on softwareProcess credits, manage customer returnsProvide price, availability, service times to customersConfirm order shipments and provide delivery updatesAddress customer order fulfillment issues and proactively resolve to customer’s satisfactionAssist branch or sales reps on quotes / supply options of non-stock complete transmissionsWork with Purchasing and Logistics to coordinate drop ship delivery to customersUtilize company software to track orders / returnsProvide follow up communication with customers and vendorsOther duties as assignedKNOWLEDGE, SKILLS, & ABILITIES :
High School diploma and 3-5 years of work experience in a customer service or customer facing role, preferably in a contact center environment is preferredExperience using JD Edwards preferredProficiency in Microsoft Office SuiteMust have the ability to work with patience and be courteous in customer relationsEffective writing, communication and interpersonal skillsAbility to think quickly and logically to ensure expedient response to customer inquiriesMust have strong organization skillsAssertive, analytical problem solver with a “can do” attitudeAbility to exercise mature judgmentAutomotive experience preferred but not required