Revenue Cycle Training Specialist Senior

Revenue Cycle Training Specialist Senior

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Overview

Responsible for providing system and process / workflow training to one or more areas as part of a Clinically Driven Revenue Cycle : Corporate Business Services (CBS) Patient Accounting teams, Patient Access, HIM & Coding, McLaren Medical Group and Ancillary departments throughout the McLaren organization. Also serves as a member of the McLaren CBS Process Excellence team and provides training and onboarding for new Corporate / CBS employees. Position is partially remote. May require travel to hospital sites, as needed.

Responsibilities

• Provides Cerner Millennium and Experian application and process / workflow training.
• Identifies recurring challenges or issues with end users, and develops job aids, user guides, workshops, e-learning, and / or curriculum to address gaps in understanding.
• Acts as a liaison to all supporting departments to ensure consistency of system usage, workflows, and training materials.
• Partners with IT in maintenance of Cerner training environments. Creates training scenarios and patient data profiles.
• Assists department managers to identify Super Users; train and work with Super Users when training new workflows and have them assist in identifying process or workflow issues.
• Engages in coaching, feedback, and performance improvement strategies for underperforming staff. Ensure staff have access to necessary policies, procedures, training and other tools and resources necessary to complete their responsibilities.
• Collects and manages individual course logistics, scheduling, class enrollments, course completions, and evaluations, grading classes within LMS systems.
• Collaborates with the Process Excellence & IT application teams for project planning and execution, curriculum development, and project execution.

Qualifications

Required :

Preferred :

Additional Information

Equal Opportunity

Equal Opportunity Employer of Minorities / Females / Disabled / Veterans

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