Manager, Business Operations

Manager, Business Operations, Global Network Services North America

Global Network Services (GNS) is responsible for the card issuing and merchant acquiring partnerships that comprise the American Express Network. GNS operates in many geographies across the world and GNS partners issue over 60 million cards on the Amex Network.

GNS North America is focused on owning and managing issuing partnerships that drive complementary scale and relevance for American Express in the US and Canada. The GNS North America team manages a portfolio of existing bank partnerships (e.g., Bread Financial, Credit One, Navy Fed, USAA) and cobrands (e.g., Coinbase, Rakuten, Fetch Rewards, Macy's, NASCAR, Square).

This is a high impact opportunity responsible for establishing and maintaining a strong compliance and control framework. This role will require ensuring strict adherence to our SOP, regulatory requirements and industry best practices. By proactively identifying, assessing, and mitigating risks, this role will help GNS North America operate in a compliant way in line with our risk and controls framework.

This high visibility role will sit in the GNS North America executive office reporting into the Director Assistant.

Specifically, this role will have the following roles & responsibilities :

• Regulatory Compliance & Governance
• Lead the strengthening of our risk culture and elevate our risk management infrastructure.
• Serve as the primary point of contact for internal audit and regulatory inquiries related to TPP compliance.
• Lead internal audit and regulatory engagements, managing partner lists, Operational Risk Events (ORE) reporting, rolling out our Customer Relationship Management tool.
• Interpret and implement regulatory changes into actionable oversight frameworks and partner engagement strategies.
• Partner Oversight & Risk Management
• Collaborate with GNS North America (NA) Existing Partnership teams and New Business Development ensuring compliance and adherence to standard processes for their respective Partners
• Develop and maintain a comprehensive inventory of third-party relationships, categorized by risk assessment and role, partnering closely with internal partner teams (2LOD, Due Diligence Operations, PBS Business Operations etc.) to ensure adequate controls and ratings are in place
• Lead the management and amendments to GNS Standard Operating Procedures, garnering feedback from business teams and partnering with central team on refreshes and updates
• Lead the RCSA process as a Risk & Control Tester and Owner
• Collaborate with Risk and Legal to assess and mitigate operational and reputational risks
• Strategic Enablement & Cross-Functional Leadership
• Represent North America in global compliance forums and contribute to enterprise-wide governance initiatives.
• Liaise and participate as part of cross-functional "deal teams" to address complex enablement requirements and negotiate partner-specific solutions.

Ideal Qualifications :

Salary Range : $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.