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Customer Service Representative

Customer Service Representative

FYZICAL Therapy and Balance CentersBon Air, VA, US
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Job Description

Job Description

HIRING NOW : CLIENT SERVICE MEDICAL SPECIALIST (ON-SITE) - Full & Part Time Positions Available

Are you an experienced medical receptionist looking for a career upgrade with a leading healthcare provider ? Do you excel in patient care coordination, medical scheduling, and EMR management ? If you're ready to join a dynamic, patient-centered team where your expertise is valued, FYZICAL Therapy & Balance Centers - Bon Air wants YOU!

Why Join FYZICAL?

At FYZICAL Therapy & Balance Centers - Bon Air, we prioritize patient outcomes and foster professional growth . As part of the nation’s fastest-growing physical therapy network , we provide a collaborative, supportive, and innovative environment where your career can thrive .

  • Competitive Compensation & Benefits
  • Career Growth & Continuing Education Opportunities
  • Supportive Team & Mentorship from Industry Leaders
  • Cutting-Edge EMR & Patient Management Tools

POSITION : CLIENT SERVICE MEDICAL SPECIALIST

This is NOT an entry-level position. Candidates MUST have at least 2 years of experience in medical reception.

A note to recruitment agencies - we have this role covered at the moment; there is no need to get in touch. We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thanks! Responsibilities

  • Patient Coordination & Scheduling : Manage appointments, evaluations, re-evaluations, and timely cancellations.
  • Medical Records & EMR : Maintain accurate patient records using electronic medical systems.
  • Insurance & Billing Support : Verify insurance, process co-pays, and track patient benefits.
  • Communication & Front Office Excellence : Serve as a key liaison between patients, providers, and physicians.
  • Referral Management & Documentation : Process referrals and physician communications with accuracy.
  • General Administrative Duties : Handle multi-line phones, mail, and front office operations.

    • Required Skills

  • 2+ Years Experience in a Medical Reception Role (MANDATORY)
  • Proficiency in EMR Systems (Electronic Medical Records)
  • Exceptional Communication & Customer Service Skills
  • Ability to Work in a Fast-Paced Medical Office Environment
  • Strong Organizational & Multi-Tasking Abilities
  • Knowledge of Insurance Verification & Billing Processes
  • Typing, Database, Internet, and Word Processing Proficiency
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    Customer Service Representative • Bon Air, VA, US

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