Service Now EngineerOptimus - People. Solutions. Delivered. • Houston, TX, US

Service Now Engineer

Optimus - People. Solutions. Delivered. • Houston, TX, US

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Join to apply for the Service Now Engineer role at Optimus - People. Solutions. Delivered.

Our client is seeking a highly skilled ServiceNow Engineer IV to drive user experience enhancements, process optimization, and low-code solution development within the ServiceNow platform. This role focuses on creating user-centric workflows, improving operational efficiency, and ensuring seamless integration across enterprise systems.

Key Responsibilities

Enhance User Experience : Design and deliver intuitive, user-friendly workflows on the ServiceNow platform to maximize end-user satisfaction and productivity.
Process Optimization : Apply process engineering expertise to streamline and optimize workflows, improving operational efficiency and reducing complexity.
Low-Code Solutions : Partner with business stakeholders to identify and implement low-code opportunities aligned with business needs.
Feedback & Adoption : Build feedback loops with end-users to drive solution adoption and continuous improvement.
Training & Support : Provide guidance, training, and support to ensure effective use and understanding of ServiceNow capabilities.
Best Practices : Stay up to date on platform releases and apply ITIL / ITSM best practices to all implementations, ensuring security and quality standards are met.
Team Support & Issue Resolution : Assist with troubleshooting production issues, managing workload independently, and meeting project deadlines.

Required Qualifications

Bachelor's Degree or equivalent combination of education and experience.

8+ years delivering IT solutions aligned with business initiatives.

5+ years developing ServiceNow solutions supporting business and customer objectives.

3+ years designing user experiences and user-friendly workflows on ServiceNow.

Expertise in ITIL / ITSM and IAM standards for service catalog, knowledge base, and access management.

Experience with ITSM Pro capabilities to enhance employee efficiency and engagement.

Demonstrated success delivering unified user experiences across multiple touchpoints.

Proficiency with workflow automation, integrations (Integration Hub), and Automated Test Framework (ATF).

Experience implementing solutions with Agile methodologies.

Certified ServiceNow System Administrator required; IT Service Management and Application Developer certifications preferred.

Preferred Skills & Attributes

Strong understanding of UX design principles and workflow engineering techniques.

Ability to deliver solutions that balance white-glove service with low-code automation.

Excellent communication skills for stakeholder engagement and team collaboration.

Experience supporting enterprise-level ServiceNow implementations across multiple business units.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Oil and Gas

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