Junior Support SpecialistVirtualVocations • Lowell, Massachusetts, United States
Junior Support Specialist
VirtualVocations • Lowell, Massachusetts, United States
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A company is looking for a Junior Support Specialist to start their journey in customer support.
Key Responsibilities
Respond to and resolve transactional queries from customers via email
Escalate advanced or complex queries to appropriate internal channels
Continuously improve knowledge of products and participate in process improvements
Required Qualifications
0-2 years of experience in customer support or a customer-centric role
Proficient English speaker
Ability to work remotely and communicate across different time zones
Strong interest in helping people and improving skills
Investigative mindset and willingness to think outside the box
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Support Specialist • Lowell, Massachusetts, United States
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